---
description: Compare Bitrix24 vs Cention to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Bitrix24 vs Cention Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Bitrix24 \<span\>vs\</span\> Cention](https://www.capterra.com.au/compare/113540/179156/bitrix24/vs/cention-contact-center)

# Compare Bitrix24 vs Cention

Canonical: https://www.capterra.com.au/compare/113540/179156/bitrix24/vs/cention-contact-center

> Detailed comparison between Bitrix24 and Cention. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bitrix24 | Cention |
| **Overall rating** | 4.2/5 | 4.2/5 |
| **Total Reviews** | 984 | 13 |
| **Starting Price** | EUR 61.00 | USD 49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

### Cention

Large, mid and small enterprises with high volumes of communication and high quality demands aiming to deliver a pure OMNI channel customer experience.

## Key features

### Bitrix24

- API
- Automatic Call Distribution
- Call Scripting
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Help Desk Management
- Inbound Call Center
- Issue Scheduling
- KPI Monitoring
- Live Chat
- Monitoring
- Performance Management
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing

### Cention

- API
- Automatic Call Distribution
- Call Scripting
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Help Desk Management
- Inbound Call Center
- Issue Scheduling
- KPI Monitoring
- Live Chat
- Monitoring
- Performance Management
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing

## Links

- [View Bitrix24 Profile](https://www.capterra.com.au/software/113540/bitrix24)
- [View Cention Profile](https://www.capterra.com.au/software/179156/cention-contact-center)
- [View Original Comparison](https://www.capterra.com.au/compare/113540/179156/bitrix24/vs/cention-contact-center)

-----

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