---
description: Compare Bitrix24 vs Trengo to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Bitrix24 vs Trengo Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Bitrix24 \<span\>vs\</span\> Trengo](https://www.capterra.com.au/compare/113540/177967/bitrix24/vs/trengo)

# Compare Bitrix24 vs Trengo

Canonical: https://www.capterra.com.au/compare/113540/177967/bitrix24/vs/trengo

> Detailed comparison between Bitrix24 and Trengo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bitrix24 | Trengo |
| **Overall rating** | 4.2/5 | 4.1/5 |
| **Total Reviews** | 984 | 26 |
| **Starting Price** | EUR 61.00 | EUR 125.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

### Trengo

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

## Key features

### Bitrix24

- API
- CRM
- Chat/Messaging
- Customer Database
- Customer Engagement
- Customisable Branding
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- SSL Security
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat
- Video Conferencing

### Trengo

- API
- CRM
- Chat/Messaging
- Customer Database
- Customer Engagement
- Customisable Branding
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- SSL Security
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat
- Video Conferencing

## Links

- [View Bitrix24 Profile](https://www.capterra.com.au/software/113540/bitrix24)
- [View Trengo Profile](https://www.capterra.com.au/software/177967/trengo)
- [View Original Comparison](https://www.capterra.com.au/compare/113540/177967/bitrix24/vs/trengo)

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