---
description: Compare Bitrix24 vs SherpaDesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
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title: Bitrix24 vs SherpaDesk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Bitrix24 \<span\>vs\</span\> SherpaDesk](https://www.capterra.com.au/compare/113540/136172/bitrix24/vs/sherpadesk)

# Compare Bitrix24 vs SherpaDesk

Canonical: https://www.capterra.com.au/compare/113540/136172/bitrix24/vs/sherpadesk

> Detailed comparison between Bitrix24 and SherpaDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bitrix24 | SherpaDesk |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 984 | 62 |
| **Starting Price** | EUR 61.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

### SherpaDesk

small to medium sized business; personal service firms

## Key features

### Bitrix24

- API
- Activity Dashboard
- Alerts/Escalation
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Customisable Branding
- Document Storage
- Email Management
- Help Desk Management
- Invoice Management
- Monitoring
- Project Management
- Project Time Tracking
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management
- Time Tracking

### SherpaDesk

- API
- Activity Dashboard
- Alerts/Escalation
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Customisable Branding
- Document Storage
- Email Management
- Help Desk Management
- Invoice Management
- Monitoring
- Project Management
- Project Time Tracking
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management
- Time Tracking

## Links

- [View Bitrix24 Profile](https://www.capterra.com.au/software/113540/bitrix24)
- [View SherpaDesk Profile](https://www.capterra.com.au/software/136172/sherpadesk)
- [View Original Comparison](https://www.capterra.com.au/compare/113540/136172/bitrix24/vs/sherpadesk)

-----

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