---
description: Compare Calabrio ONE vs ServiceMate to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Calabrio ONE vs ServiceMate Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Calabrio ONE \<span\>vs\</span\> ServiceMate](https://www.capterra.com.au/compare/110588/1020876/calabrio-one-suite/vs/servicemate)

# Compare Calabrio ONE vs ServiceMate

Canonical: https://www.capterra.com.au/compare/110588/1020876/calabrio-one-suite/vs/servicemate

> Detailed comparison between Calabrio ONE and ServiceMate. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | ServiceMate |
| **Overall rating** | 4.5/5 | 3.0/5 |
| **Total Reviews** | 263 | 1 |
| **Starting Price** | USD 295.00 | GBP 59.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Videos |

## Best for

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

### ServiceMate

Domestic Appliance Engineers

## Key features

### Calabrio ONE

- Activity Dashboard
- Blended Call Center
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Employee Database
- Employee Management
- Employee Scheduling
- Labor Forecasting
- Natural Language Processing
- Performance Management
- Productivity Analysis
- Real-Time Data
- Reporting/Analytics
- Skills Tracking
- Third-Party Integrations
- Time & Attendance
- Time Off Management

### ServiceMate

- Activity Dashboard
- Customizable Reports
- Employee Database
- Employee Management
- Employee Scheduling
- Labor Forecasting
- Performance Management
- Real-Time Data
- Reporting/Analytics
- Skills Tracking
- Third-Party Integrations
- Time & Attendance
- Time Off Management

## Links

- [View Calabrio ONE Profile](https://www.capterra.com.au/software/110588/calabrio-one-suite)
- [View ServiceMate Profile](https://www.capterra.com.au/software/1020876/servicemate)
- [View Original Comparison](https://www.capterra.com.au/compare/110588/1020876/calabrio-one-suite/vs/servicemate)

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