---
description: Compare Calabrio ONE vs Amazon Connect to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Calabrio ONE vs Amazon Connect Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Calabrio ONE \<span\>vs\</span\> Amazon Connect](https://www.capterra.com.au/compare/110588/1017140/calabrio-one-suite/vs/amazon-connect)

# Compare Calabrio ONE vs Amazon Connect

Canonical: https://www.capterra.com.au/compare/110588/1017140/calabrio-one-suite/vs/amazon-connect

> Detailed comparison between Calabrio ONE and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | Amazon Connect |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 263 | 92 |
| **Starting Price** | USD 295.00 | - |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

### Amazon Connect

Contact centers, customer service departments, call centers, and customer support operations.

## Key features

### Calabrio ONE

- API
- Activity Tracking
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Campaign Management
- Chat/Messaging
- Contact Management
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Outbound Call Center
- Real-Time Monitoring
- Reporting/Analytics
- Third-Party Integrations
- Voice Mail
- Workforce Management

### Amazon Connect

- API
- Activity Tracking
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Campaign Management
- Chat/Messaging
- Contact Management
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Outbound Call Center
- Real-Time Monitoring
- Reporting/Analytics
- Third-Party Integrations
- Voice Mail
- Workforce Management

## Links

- [View Calabrio ONE Profile](https://www.capterra.com.au/software/110588/calabrio-one-suite)
- [View Amazon Connect Profile](https://www.capterra.com.au/software/1017140/amazon-connect)
- [View Original Comparison](https://www.capterra.com.au/compare/110588/1017140/calabrio-one-suite/vs/amazon-connect)

-----

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