ConnectWise Manage vs BMC Helix ITSM

BMC Helix ITSM

by BMC Software

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Not provided by vendor
N/A
  • Ease of Use
  • Features & Functionality
  • Customer Service
  • Value for Money
  • Ease of Use
  • Features & Functionality
  • Customer Service
  • Value for Money
Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.
Not provided by vendor
10/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Real Time Data
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Time & Expense Tracking
3/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Real Time Data
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Time & Expense Tracking

Web/Installed

Mobile

Web/Installed

Mobile

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
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