---
description: Compare Vonage Contact Center vs CXone Mpower to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vonage Contact Center vs CXone Mpower Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Sales Enablement Software](/directory/30798/sales-enablement/software) > [Vonage Contact Center \<span\>vs\</span\> CXone Mpower](https://www.capterra.com.au/compare/104649/134775/contactworld/vs/incontact-call-center-software)

# Compare Vonage Contact Center vs CXone Mpower

Canonical: https://www.capterra.com.au/compare/104649/134775/contactworld/vs/incontact-call-center-software

> Detailed comparison between Vonage Contact Center and CXone Mpower. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Vonage Contact Center | CXone Mpower |
| **Overall rating** | 4.3/5 | 4.2/5 |
| **Total Reviews** | 70 | 581 |
| **Starting Price** | USD 1.00 | USD 71.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Vonage Contact Center

Contact center solution that assists businesses of all sizes with agent availability viewing, call routing, activity tracking, voice recording, and more.

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## Key features

### Vonage Contact Center

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Progressive Dialer
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### CXone Mpower

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Progressive Dialer
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Vonage Contact Center Profile](https://www.capterra.com.au/software/104649/contactworld)
- [View CXone Mpower Profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
- [View Original Comparison](https://www.capterra.com.au/compare/104649/134775/contactworld/vs/incontact-call-center-software)

-----

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