---
description: Compare Real Time Feedback vs Eclipse AI to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Real Time Feedback vs Eclipse AI Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Real Time Feedback \<span\>vs\</span\> Eclipse AI](https://www.capterra.com.au/compare/1027265/1033058/feedback/vs/eclipse-ai)

# Compare Real Time Feedback vs Eclipse AI

Canonical: https://www.capterra.com.au/compare/1027265/1033058/feedback/vs/eclipse-ai

> Detailed comparison between Real Time Feedback and Eclipse AI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Real Time Feedback | Eclipse AI |
| **Overall rating** | 4.7/5 | 4.0/5 |
| **Total Reviews** | 25 | 2 |
| **Starting Price** | - | USD 0.00 |
| **Free Trial** | No | Yes |
| **Free Version** | - | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Phone Support | Email/Help Desk, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | Webinars |

## Best for

### Real Time Feedback

Real Time Feedback is ideal for businesses that want to carefully manage their customer engagement. &#10;&#10;Restaurants, big-box retailers, stadiums, and anywhere that prioritizes the customer experience.

### Eclipse AI

Designed for businesses that want to unify their voice of customer, analyse it and act on it.

## Key features

### Real Time Feedback

- API
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Visualization
- Engagement Tracking
- Feedback Management
- Knowledge Management
- Live Chat
- Monitoring
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Real-Time Data
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

### Eclipse AI

- Customizable Fields
- Customizable Templates
- Dashboard
- Data Visualization
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Links

- [View Real Time Feedback Profile](https://www.capterra.com.au/software/1027265/feedback)
- [View Eclipse AI Profile](https://www.capterra.com.au/software/1033058/eclipse-ai)
- [View Original Comparison](https://www.capterra.com.au/compare/1027265/1033058/feedback/vs/eclipse-ai)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Real Time Feedback vs Eclipse AI Comparison - Capterra Australia 2026","description":"Compare Real Time Feedback vs Eclipse AI to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/1027265/1033058/feedback/vs/eclipse-ai","about":[{"@id":"https://www.capterra.com.au/software/1027265/feedback#software"},{"@id":"https://www.capterra.com.au/software/1033058/eclipse-ai#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/1027265/1033058/feedback/vs/eclipse-ai#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/1027265/1033058/feedback/vs/eclipse-ai#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Real Time Feedback","description":"Real Time Feedback allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.\n\nWhen you make it super simple for customers to communicate, they will share their invaluable insights. They have so much to tell you – why not make it as easy as possible?\n\nReal Time Feedback helps turn negative experiences into positive interactions and reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/38593cab-f210-4c44-9f27-ccd780250777.png","url":"https://www.capterra.com.au/software/1027265/feedback","@id":"https://www.capterra.com.au/software/1027265/feedback#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":25},"operatingSystem":"Cloud, Apple, Windows, Windows on premise"},{"name":"Eclipse AI","description":"Eclipse AI helps you analyse voice of customer data at scale and act on it. \n\nYou connect voice of customer from chat, surveys, audio/video calls, emails and online reviews with Eclipse AI. Eclipse AI unifies these different sources into a single source of truth making it easy for you to understand user feedback and sentiment. Based on the analysis of this unified voice of customer data Eclipse AI auto-generates specific specific improvement actions that will boost business performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b6c9e6a4-745b-4593-bddc-c5826f1acf95.png","url":"https://www.capterra.com.au/software/1033058/eclipse-ai","@id":"https://www.capterra.com.au/software/1033058/eclipse-ai#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":2},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/compare/1027265/1033058/feedback/vs/eclipse-ai#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"Real Time Feedback vs Eclipse AI","position":3,"item":"https://www.capterra.com.au/compare/1027265/1033058/feedback/vs/eclipse-ai","@type":"ListItem"}]}]}
</script>