---
description: Compare Spiceworks Cloud Help Desk vs Freshdesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Spiceworks Cloud Help Desk vs Freshdesk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Spiceworks Cloud Help Desk \<span\>vs\</span\> Freshdesk](https://www.capterra.com.au/compare/102709/124981/spiceworks-it-help-desk/vs/freshdesk)

# Compare Spiceworks Cloud Help Desk vs Freshdesk

Canonical: https://www.capterra.com.au/compare/102709/124981/spiceworks-it-help-desk/vs/freshdesk

> Detailed comparison between Spiceworks Cloud Help Desk and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Spiceworks Cloud Help Desk | Freshdesk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 584 | 3408 |
| **Starting Price** | USD 6.00 | USD 19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Spiceworks Cloud Help Desk

IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### Spiceworks Cloud Help Desk

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Assignment Management
- Customer Support
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Mobile Access
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Task Management
- Ticket Management

### Freshdesk

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Assignment Management
- Customer Support
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Mobile Access
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Task Management
- Ticket Management

## Links

- [View Spiceworks Cloud Help Desk Profile](https://www.capterra.com.au/software/102709/spiceworks-it-help-desk)
- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.com.au/compare/102709/124981/spiceworks-it-help-desk/vs/freshdesk)

-----

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