LiveAgent vs Tealeaf

Best for

Who Uses This Software?

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.
Web-based customer experience management platform that enables businesses of all sizes to capture visitors' interactions, dispute resolutions, browsers level experience, fraud investigations and more.
Pricing

Starting Price

USD 15.00/month
N/A

Free Trial

  • Yes
  • No

Free Version

  • Yes
  • No

Details

No contracts. Fair usage month-to-month billing policy.
Contact IBM for pricing details.
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Analytics
  • Call Center Management
  • Complaint Classification
  • Dashboard
  • Email Management
  • Escalation Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Survey/Poll Management
  • Usage Tracking/Analytics
  • Analytics
  • Call Center Management
  • Complaint Classification
  • Dashboard
  • Email Management
  • Escalation Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Survey/Poll Management
  • Usage Tracking/Analytics
Ratings

Overall

4.7/5
4.6/5

Ease of Use

4.5/5
4.2/5

Customer Service

4.7/5
3.5/5

Features & Functionality

4.6/5
4.6/5

Value for Money

4.7/5
4.2/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Online
  • 24/7 (Live Rep)
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars