---
description: Compare LiveAgent vs 11Sight to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs 11Sight Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> 11Sight](https://www.capterra.com.au/compare/102188/213920/liveagent/vs/11sight)

# Compare LiveAgent vs 11Sight

Canonical: https://www.capterra.com.au/compare/102188/213920/liveagent/vs/11sight

> Detailed comparison between LiveAgent and 11Sight. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | 11Sight |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 82 |
| **Starting Price** | USD 15.00 | USD 12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### 11Sight

11Sight is used by automotive dealerships, service departments, hospitality businesses, hotels, and revenue teams.

## Key features

### LiveAgent

- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Multi-User Collaboration
- Real-Time Data
- Recording
- Reminders
- Surveys & Feedback
- Transfers/Routing
- Video Chat
- Video Conferencing
- Video Support

### 11Sight

- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Multi-User Collaboration
- Real-Time Data
- Recording
- Reminders
- Surveys & Feedback
- Transfers/Routing
- Video Chat
- Video Conferencing
- Video Support

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View 11Sight Profile](https://www.capterra.com.au/software/213920/11sight)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/213920/liveagent/vs/11sight)

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