---
description: Compare LiveAgent vs Jahia to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Jahia Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Jahia](https://www.capterra.com.au/compare/102188/196073/liveagent/vs/jahia)

# Compare LiveAgent vs Jahia

Canonical: https://www.capterra.com.au/compare/102188/196073/liveagent/vs/jahia

> Detailed comparison between LiveAgent and Jahia. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Jahia |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1789 | 59 |
| **Starting Price** | USD 15.00 | EUR 1,700.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Jahia

Jahia's customer community includes hundreds of global brands \&amp; organizations, including Ben \&amp; Jerrys, Nationwide, NASA, General Motors, European Parliament and top level financial institutions.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Configurable Workflow
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Personalization
- Real-Time Data
- Surveys & Feedback
- Video Support

### Jahia

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Configurable Workflow
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Personalization
- Real-Time Data
- Surveys & Feedback
- Video Support

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Jahia Profile](https://www.capterra.com.au/software/196073/jahia)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/196073/liveagent/vs/jahia)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Jahia Comparison - Capterra Australia 2026","description":"Compare LiveAgent vs Jahia to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/102188/196073/liveagent/vs/jahia","about":[{"@id":"https://www.capterra.com.au/software/102188/liveagent#software"},{"@id":"https://www.capterra.com.au/software/196073/jahia#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/102188/196073/liveagent/vs/jahia#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/102188/196073/liveagent/vs/jahia#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.com.au/software/102188/liveagent","@id":"https://www.capterra.com.au/software/102188/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Jahia","description":"Jahia is the highest rated CMS for building websites and portals. It is commonly used to  power single or multiple websites while optimizing the visitor experiences for higher conversion rates with built-in personalization, AB testing and analytics.\n\nJahia's strengh is also to build web portals by integrating with your business applications and authentication providers and to deliver rich authenticated user journeys by leveraging granular permissions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b7e9cfdc-52ca-4cdd-aa00-fcdd741eab2d.png","url":"https://www.capterra.com.au/software/196073/jahia","@id":"https://www.capterra.com.au/software/196073/jahia#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":59,"ratingValue":4.6},"offers":{"price":"1700","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.com.au/compare/102188/196073/liveagent/vs/jahia#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Jahia","position":3,"item":"https://www.capterra.com.au/compare/102188/196073/liveagent/vs/jahia","@type":"ListItem"}]}]}
</script>