---
description: Compare LiveAgent vs CometChat to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs CometChat Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/31102/cloud-pbx/software) > [LiveAgent \<span\>vs\</span\> CometChat](https://www.capterra.com.au/compare/102188/176671/liveagent/vs/cometchat)

# Compare LiveAgent vs CometChat

Canonical: https://www.capterra.com.au/compare/102188/176671/liveagent/vs/cometchat

> Detailed comparison between LiveAgent and CometChat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | CometChat |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1753 | 14 |
| **Starting Price** | USD 15.00 | USD 109.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### CometChat

We're trusted by 50K+ developers worldwide and service companies from industries such as Telehealth, eLearning, Dating, Online Marketplaces, On-demand Services, Virtual Events, Live Streaming, etc.

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Call Monitoring
- Call Recording
- Call Routing
- Caller ID
- Chat/Messaging
- Communication Management
- Customisable Branding
- File Sharing
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Single Sign On
- Two-Way Audio & Video
- Video Conferencing

### CometChat

- API
- Access Controls/Permissions
- Call Monitoring
- Call Recording
- Call Routing
- Caller ID
- Chat/Messaging
- Communication Management
- Customisable Branding
- File Sharing
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Single Sign On
- Two-Way Audio & Video
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View CometChat Profile](https://www.capterra.com.au/software/176671/cometchat)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/176671/liveagent/vs/cometchat)

-----

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