---
description: Compare LiveAgent vs mParticle to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs mParticle Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> mParticle](https://www.capterra.com.au/compare/102188/173912/liveagent/vs/mparticle)

# Compare LiveAgent vs mParticle

Canonical: https://www.capterra.com.au/compare/102188/173912/liveagent/vs/mparticle

> Detailed comparison between LiveAgent and mParticle. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | mParticle |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 3 |
| **Starting Price** | USD 15.00 | USD 100.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### mParticle

Data management platform that enables marketers \&amp; data analysts to collect and unify data from multiple channels, record customer journeys, and create product roadmaps or marketing campaigns.

## Key features

### LiveAgent

- Blended Call Center
- Call Tracking
- Call Tracking Metrics
- Campaign Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Segmentation
- Customizable Reports
- Dashboard
- Email Monitoring
- Knowledge Management
- Lead Management
- Multi-Channel Data Collection
- Natural Language Processing
- Negative Feedback Management
- Personalization
- Recording
- Support Ticket Management
- Transfers/Routing

### mParticle

- Campaign Management
- Customer Segmentation
- Dashboard
- Data Integration
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Personalization

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View mParticle Profile](https://www.capterra.com.au/software/173912/mparticle)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/173912/liveagent/vs/mparticle)

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