---
description: Compare LiveAgent vs KMS Lighthouse to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs KMS Lighthouse Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> KMS Lighthouse](https://www.capterra.com.au/compare/102188/162694/liveagent/vs/lighthouse-desktop)

# Compare LiveAgent vs KMS Lighthouse

Canonical: https://www.capterra.com.au/compare/102188/162694/liveagent/vs/lighthouse-desktop

> Detailed comparison between LiveAgent and KMS Lighthouse. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | KMS Lighthouse |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 20 |
| **Starting Price** | USD 15.00 | USD 25.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### KMS Lighthouse

Insurance&#10;Healthcare&#10;Enterprise Companies&#10;Banking \&amp; Financial&#10;Government

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Call Tracking
- Catalog Management
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Dashboard
- Decision Support Systems
- Discussions/Forums
- Email Monitoring
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Natural Language Processing
- Self Service Portal
- Templates
- Text Editing
- Third-Party Integrations

### KMS Lighthouse

- API
- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Content Management
- Dashboard
- Decision Support Systems
- Discussions/Forums
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Self Service Portal
- Templates
- Text Editing
- Third-Party Integrations

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View KMS Lighthouse Profile](https://www.capterra.com.au/software/162694/lighthouse-desktop)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/162694/liveagent/vs/lighthouse-desktop)

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