---
description: Compare LiveAgent vs Broadly to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Broadly Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Broadly](https://www.capterra.com.au/compare/102188/161326/liveagent/vs/broadly-reviews)

# Compare LiveAgent vs Broadly

Canonical: https://www.capterra.com.au/compare/102188/161326/liveagent/vs/broadly-reviews

> Detailed comparison between LiveAgent and Broadly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Broadly |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1753 | 336 |
| **Starting Price** | USD 15.00 | USD 249.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Broadly

Local businesses. Industries include: Animal Services, Automotive, Business \&amp; Professional Services, Construction, Dental \&amp; Medical, Home Services, Health \&amp; Beauty \&amp; Hospitality.

## Key features

### LiveAgent

- Activity Dashboard
- CRM
- Campaign Management
- Communication Management
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Broadly

- Activity Dashboard
- CRM
- Campaign Management
- Communication Management
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Broadly Profile](https://www.capterra.com.au/software/161326/broadly-reviews)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/161326/liveagent/vs/broadly-reviews)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Broadly Comparison - Capterra Australia 2026","description":"Compare LiveAgent vs Broadly to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/102188/161326/liveagent/vs/broadly-reviews","about":[{"@id":"https://www.capterra.com.au/software/102188/liveagent#software"},{"@id":"https://www.capterra.com.au/software/161326/broadly-reviews#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/102188/161326/liveagent/vs/broadly-reviews#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/102188/161326/liveagent/vs/broadly-reviews#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.com.au/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Broadly","description":"Build a strong, lasting online reputation that helps you stand out in your area. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options &amp; more. Broadly makes it easy for customers to find you, work with you, and rave about you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2de57575-b303-4b6c-9951-9fdc59a95d26.png","url":"https://www.capterra.com.au/software/161326/broadly-reviews","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/161326/broadly-reviews#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":336},"offers":{"price":"249","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs Broadly","position":3,"item":"https://www.capterra.com.au/compare/102188/161326/liveagent/vs/broadly-reviews","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/102188/161326/liveagent/vs/broadly-reviews#breadcrumblist"}]}
</script>