---
description: Compare LiveAgent vs Canny to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Canny Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Canny](https://www.capterra.com.au/compare/102188/161103/liveagent/vs/canny)

# Compare LiveAgent vs Canny

Canonical: https://www.capterra.com.au/compare/102188/161103/liveagent/vs/canny

> Detailed comparison between LiveAgent and Canny. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Canny |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1783 | 77 |
| **Starting Price** | USD 15.00 | USD 0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Canny

Cloud-based solution that helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions.

## Key features

### LiveAgent

- API
- Alerts/Notifications
- CRM
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Customer Segmentation
- Customisable Branding
- Discussions/Forums
- Email Monitoring
- Feedback Management
- Multi-Channel Data Collection
- Natural Language Processing
- Prioritization
- Real-Time Data
- SSL Security
- Single Sign On
- Tagging
- Third-Party Integrations
- Widgets

### Canny

- API
- Alerts/Notifications
- CRM
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Customer Segmentation
- Customisable Branding
- Discussions/Forums
- Feedback Management
- Multi-Channel Data Collection
- Prioritization
- Real-Time Data
- SSL Security
- Single Sign On
- Tagging
- Third-Party Integrations
- Widgets

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Canny Profile](https://www.capterra.com.au/software/161103/canny)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/161103/liveagent/vs/canny)

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