---
description: Compare LiveAgent vs Vonage Business Communications to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Vonage Business Communications Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Vonage Business Communications](https://www.capterra.com.au/compare/102188/159047/liveagent/vs/vonage-business)

# Compare LiveAgent vs Vonage Business Communications

Canonical: https://www.capterra.com.au/compare/102188/159047/liveagent/vs/vonage-business

> Detailed comparison between LiveAgent and Vonage Business Communications. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Vonage Business Communications |
| **Overall rating** | 4.7/5 | 4.0/5 |
| **Total Reviews** | 1753 | 320 |
| **Starting Price** | USD 15.00 | USD 19.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Vonage Business Communications

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

## Key features

### LiveAgent

- Automatic Call Distribution
- CRM
- Call Logging
- Call Routing
- Call Scripting
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- On-Demand Recording
- Queue Management
- Real-Time Chat
- Recording
- Reporting/Analytics
- Screen Sharing
- Unified Communications
- Video Conferencing

### Vonage Business Communications

- Automatic Call Distribution
- CRM
- Call Logging
- Call Routing
- Call Scripting
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- On-Demand Recording
- Queue Management
- Real-Time Chat
- Recording
- Reporting/Analytics
- Screen Sharing
- Unified Communications
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Vonage Business Communications Profile](https://www.capterra.com.au/software/159047/vonage-business)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/159047/liveagent/vs/vonage-business)

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