---
description: Compare LiveAgent vs Freshservice to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Freshservice Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [LiveAgent \<span\>vs\</span\> Freshservice](https://www.capterra.com.au/compare/102188/132997/liveagent/vs/freshservice)

# Compare LiveAgent vs Freshservice

Canonical: https://www.capterra.com.au/compare/102188/132997/liveagent/vs/freshservice

> Detailed comparison between LiveAgent and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Freshservice |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 685 |
| **Starting Price** | USD 15.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- CMDB
- CRM
- Configurable Workflow
- Content Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- CMDB
- CRM
- Configurable Workflow
- Content Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/132997/liveagent/vs/freshservice)

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