---
description: Compare LiveAgent vs Totango to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Totango Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Totango](https://www.capterra.com.au/compare/102188/123781/liveagent/vs/totango)

# Compare LiveAgent vs Totango

Canonical: https://www.capterra.com.au/compare/102188/123781/liveagent/vs/totango

> Detailed comparison between LiveAgent and Totango. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Totango |
| **Overall rating** | 4.7/5 | 3.7/5 |
| **Total Reviews** | 1753 | 33 |
| **Starting Price** | USD 15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Totango

Large recurring revenue businesses that need to simplify their complex customer operations, gain revenue predictability from existing customers, or reduce churn for high-value accounts.

## Key features

### LiveAgent

- Account Management
- Alerts/Notifications
- Campaign Management
- Communication Management
- Customer Engagement
- Customer Management
- Customer Segmentation
- Dashboard
- Email Monitoring
- Feedback Management
- Knowledge Management
- Lead Management
- Multi-Channel Data Collection
- Natural Language Processing
- Negative Feedback Management
- Onboarding
- Reporting/Analytics
- Survey/Poll Management
- Template Management
- Usage Tracking/Analytics

### Totango

- Account Management
- Alerts/Notifications
- Campaign Management
- Communication Management
- Customer Engagement
- Customer Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Lead Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Onboarding
- Reporting/Analytics
- Survey/Poll Management
- Template Management
- Usage Tracking/Analytics

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Totango Profile](https://www.capterra.com.au/software/123781/totango)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/123781/liveagent/vs/totango)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Totango Comparison - Capterra Australia 2026","description":"Compare LiveAgent vs Totango to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/102188/123781/liveagent/vs/totango","about":[{"@id":"https://www.capterra.com.au/software/102188/liveagent#software"},{"@id":"https://www.capterra.com.au/software/123781/totango#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/102188/123781/liveagent/vs/totango#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/102188/123781/liveagent/vs/totango#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.com.au/software/102188/liveagent","@id":"https://www.capterra.com.au/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Totango","description":"Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Totango empowers go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights.\n\nBy automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/390d0943-98f6-4196-bb6e-508d7e5ea70f.png","url":"https://www.capterra.com.au/software/123781/totango","@id":"https://www.capterra.com.au/software/123781/totango#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.7,"bestRating":5,"ratingCount":33},"operatingSystem":"Cloud, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/102188/123781/liveagent/vs/totango#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs Totango","position":3,"item":"https://www.capterra.com.au/compare/102188/123781/liveagent/vs/totango","@type":"ListItem"}]}]}
</script>