---
description: Compare LiveAgent vs Dynamics 365 Customer Voice to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Dynamics 365 Customer Voice Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Dynamics 365 Customer Voice](https://www.capterra.com.au/compare/102188/1029325/liveagent/vs/microsoft-dynamics-365-customer-voice)

# Compare LiveAgent vs Dynamics 365 Customer Voice

Canonical: https://www.capterra.com.au/compare/102188/1029325/liveagent/vs/microsoft-dynamics-365-customer-voice

> Detailed comparison between LiveAgent and Dynamics 365 Customer Voice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Dynamics 365 Customer Voice |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1753 | 0 |
| **Starting Price** | USD 15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Dynamics 365 Customer Voice

Microsoft Dynamics 365 Customer Voice is designed for companies in different segments that wish to access detailed customer feedback on their products and services in order to offer even better experi

## Key features

### LiveAgent

- Automatic Call Distribution
- Blended Call Center
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- Feedback Management
- Lead Management
- Monitoring
- Natural Language Processing
- Performance Management
- Performance Metrics
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Task Automation
- Transfers/Routing

### Dynamics 365 Customer Voice

- Feedback Management
- Performance Metrics
- Survey/Poll Management

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Dynamics 365 Customer Voice Profile](https://www.capterra.com.au/software/1029325/microsoft-dynamics-365-customer-voice)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/1029325/liveagent/vs/microsoft-dynamics-365-customer-voice)

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