---
description: Compare LiveAgent vs Real Time Feedback to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Real Time Feedback Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Real Time Feedback](https://www.capterra.com.au/compare/102188/1027265/liveagent/vs/feedback)

# Compare LiveAgent vs Real Time Feedback

Canonical: https://www.capterra.com.au/compare/102188/1027265/liveagent/vs/feedback

> Detailed comparison between LiveAgent and Real Time Feedback. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Real Time Feedback |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 25 |
| **Starting Price** | USD 15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Real Time Feedback

Real Time Feedback is ideal for businesses that want to carefully manage their customer engagement. &#10;&#10;Restaurants, big-box retailers, stadiums, and anywhere that prioritizes the customer experience.

## Key features

### LiveAgent

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Real Time Feedback

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Real Time Feedback Profile](https://www.capterra.com.au/software/1027265/feedback)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/1027265/liveagent/vs/feedback)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Real Time Feedback Comparison - Capterra Australia 2026","description":"Compare LiveAgent vs Real Time Feedback to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/102188/1027265/liveagent/vs/feedback","about":[{"@id":"https://www.capterra.com.au/software/102188/liveagent#software"},{"@id":"https://www.capterra.com.au/software/1027265/feedback#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/102188/1027265/liveagent/vs/feedback#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/102188/1027265/liveagent/vs/feedback#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.com.au/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Real Time Feedback","description":"Real Time Feedback allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.\n\nWhen you make it super simple for customers to communicate, they will share their invaluable insights. They have so much to tell you – why not make it as easy as possible?\n\nReal Time Feedback helps turn negative experiences into positive interactions and reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/38593cab-f210-4c44-9f27-ccd780250777.png","url":"https://www.capterra.com.au/software/1027265/feedback","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1027265/feedback#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":25},"operatingSystem":"Cloud, Apple, Windows, Windows on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs Real Time Feedback","position":3,"item":"https://www.capterra.com.au/compare/102188/1027265/liveagent/vs/feedback","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/102188/1027265/liveagent/vs/feedback#breadcrumblist"}]}
</script>