---
description: Compare LiveAgent vs Spiceworks Cloud Help Desk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Spiceworks Cloud Help Desk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Spiceworks Cloud Help Desk](https://www.capterra.com.au/compare/102188/102709/liveagent/vs/spiceworks-it-help-desk)

# Compare LiveAgent vs Spiceworks Cloud Help Desk

Canonical: https://www.capterra.com.au/compare/102188/102709/liveagent/vs/spiceworks-it-help-desk

> Detailed comparison between LiveAgent and Spiceworks Cloud Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Spiceworks Cloud Help Desk |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1753 | 584 |
| **Starting Price** | USD 15.00 | USD 6.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Spiceworks Cloud Help Desk

IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

## Key features

### LiveAgent

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Assignment Management
- Change Management
- Customer Support
- Customisable Branding
- Dashboard
- Email Management
- Help Desk Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Procurement Management
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Task Management
- Ticket Management

### Spiceworks Cloud Help Desk

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Assignment Management
- Change Management
- Customer Support
- Customisable Branding
- Dashboard
- Email Management
- Help Desk Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Procurement Management
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Task Management
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Spiceworks Cloud Help Desk Profile](https://www.capterra.com.au/software/102709/spiceworks-it-help-desk)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/102709/liveagent/vs/spiceworks-it-help-desk)

-----

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