---
description: Compare LiveAgent vs Desk365 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Desk365 Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Desk365](https://www.capterra.com.au/compare/102188/1019822/liveagent/vs/desk365)

# Compare LiveAgent vs Desk365

Canonical: https://www.capterra.com.au/compare/102188/1019822/liveagent/vs/desk365

> Detailed comparison between LiveAgent and Desk365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Desk365 |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 12 |
| **Starting Price** | USD 15.00 | USD 12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Desk365

\-

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Desk365

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Desk365 Profile](https://www.capterra.com.au/software/1019822/desk365)
- [View Original Comparison](https://www.capterra.com.au/compare/102188/1019822/liveagent/vs/desk365)

-----

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