In this article, we have curated a list of the top five membership management software listed on Capterra Australia and their key features. The tools have over 20 user reviews and a minimum of 4.4/5 star ratings over the past two years.
As per a report by Absolute Markets Insights, ‘the global membership management software market is expected to reach US$548.91 million by 2030’. With that being said, many businesses might be implementing tools for managing their membership databases effectively. Moreover, such tools might also help business owners collect additional information about their members and accordingly develop their marketing strategies.
We have put together a list of the top five free membership management software based on user ratings. All five tools have been selected based on considerate factors such as software having more than 20 user reviews in the past two years, justifying Capterra’s market definition, and having an average overall rating of above 4.4/5 stars. The full methodology for selecting these tools can be found at the bottom of this article.
What is membership management software?
Membership management tools help businesses and other member-based communities streamline how they connect with their members. As per Capterra, ‘the software helps store and manage member records and track information in an organised member database’. It also enables different member groups to communicate, share information, manage fees and dues, and promote events.
- Ease of use- 4.8/5
- Customer service- 5/5
- Features- 4.8/5
- Value for money- 4.9/5
Coacha is a membership management tool that helps users organise their members’ database, staff, and events. With the help of this tool, users can store their members’ data, register up to 50 new members, and receive payments. Users can even set up subscriptions with recurring payments, or receive one-time payments, thereby helping members manage their dues as per their convenience. They can also send a payment reminder request email to members, helping to ensure timely online payments. The tool can also be used by members to directly book events online without requiring the owners having to manually book sessions for them.
With the ‘stats’ and ‘report’ features of this tool, users can track their finances and manage member attendance. Businesses can also send emails or texts to the entire member group at once without having to notify them individually. With Coacha, users can also take advantage of the ‘member directory’ feature, with the help of which site visitors can see individual profiles for groups of members in the database. This tool has a free version available, and additional information on the paid plans can be found at coacha.com.
- Ease of use- 4.5/5
- Customer service- 4.9/5
- Features- 4.4/5
- Value for money- 4.6/5
Chorus is an online membership management platform that also works as a choir management tool. It helps choral music organisations, board members, and singers to streamline their business processes. Some helpful features of this tool include a member directory, file storage of up to 5 GB, a music library, member attendance charts, a calendar, and email lists. With the help of this tool, users can search, filter, sort their member data, and contact them using their preferred device.
The tool allows members to make online payments to their chorus. This software also helps users send payment reminder emails to chorus members, assisting them in dues management. In addition, the tool generates payment reports, helping users identify which singer member owes payment. The tool allows users to manage multiple events and add members to those events simultaneously. The software also offers the ‘bulletin board’ feature, helping singers chat informally with their fellow members. This tool provides a free version —with a maximum limit of 10 users— and other details on the paid versions are available at chorusconnection.com.
- Ease of use- 4.7/5
- Customer service- 4.8/5
- Features- 4.7/5
- Value for money- 4.8/5
Springly, as a membership management platform, helps users track payments and facilitate engagement between existing and new members. The tool lets users sync membership marketing campaigns to their customer relationship management (CRM) tool, ensuring that some processes such as adding new user accounts and member purchases are automatically completed and simultaneously updated in the database. Springly can also help create customised membership packages suitable for different organisations.
The tool lets users maintain records of their organisation’s member data and history, including membership duration, purchase receipts, and online transactions. With the help of the tool’s dashboard, users can filter out overdue member payment records and even send payment reminders via email. Businesses can also create private website pages and make them exclusively available to members. This tool’s other helpful features include a member directory, event management support, online customer support, and a custom domain name. This tool has a free version available with a maximum limit of 30 contacts. Additional information on the paid plans can be viewed at springly.com.
- Ease of use- 4.7/5
- Customer service- 4.7/5
- Features- 4.6/5
- Value for money- 4.7/5
Tithe.ly offers online tools to users for managing a church and engaging their members. In addition, this tool also works as a cloud-based funds collection platform. This allows church members to donate funds in multiple ways and generate reports for tracking donation amounts. Additional features of this tool include helping members manage dues, tracking online and offline donations, organising member directories, and managing church or ministry events. The tool also lets donors set up recurring donations to facilitate consistency.
With the software’s event management tool, users can keep track of attendees, edit tickets, and issue refunds whenever required. Tithe.ly also generates in-depth reports, including information such as daily deposits and cash entries, which may be necessary for managing finances. Users can add and update members’ information, profile image, and other relevant details. The tool also tracks all the electronic payments from donors and compiles them at the end of the year to generate tax statements for non-profits. This software offers a free version for users, and additional details on the paid plans are available at tithe.ly.com.
5. Wild Apricot
- Ease of use- 4.3/5
- Customer service- 4.5/5
- Features- 4.2/5
- Value for money- 4.4/5
Wild Apricot software helps users automate their membership tasks and store all their membership data in the cloud. This way, users can search, filter, update, and share their database with their teammates. The software allows users to create a web-based form, where applicants can enter all the required information and pay online using a credit card. The tool also enables users to provide group memberships for teams, companies, and families, potentially helping group administrators to manage their members within an extensive member base.
With this tool, users can automate sending renewal reminders and invoices, thereby helping users collect recurring payments and managing dues. Users can also take advantage of this tool’s contact database feature, which contains records of every person who interacts with the organisation. These records include information such as membership status, donations made, and event registrations. The tool also allows users to create a structured event listing with images, description, and an online event registration form. This software offers a free version with a maximum of 50 members. Other details on their paid plans can be viewed at wildapricot.com.
- All the five tools justify Capterra’s definition of marketing management software: membership management software helps automate the management of memberships within associations, communities, and other member-based organisations.
- The tools have the following core features: membership database and membership renewals.
- The software have had more than 20 user reviews over the past two years (from 01-05-2020 to 01-05-2022).
- Have average overall ratings of above 4.4/5 stars.
- We then selected the top five tools having the highest average overall user ratings over the past two years.
- All the five tools also have the highest ratings in terms of the following four features: customer support, ease of use, value for money, and functionality.