--- description: Find out how we use exclusive data and reviews from people like you to create our software shortlists, where you can check out the top tools of 2022 for Australia. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Capterra Australia Shortlist Methodology --- # The Capterra Shortlist Methodology Canonical: https://www.capterra.com.au/blog/2584/shortlist-methodology Published on 11/03/2022 | Written by Capterra. > The Capterra Shortlist methodology scores vendors on two dimensions: User Ratings and Popularity. ----- ## Article Content Current Methodology: February 2022 – PresentThe BasicsThe Capterra Shortlist methodology scores vendors on two dimensions: User Ratings and Popularity.The Ratings component is plotted on the X-axis and considers the overall user ratings of products based on reviews written in the last 24 months. Users rate products on a scale of 1 star (lowest) to 5 stars (highest).The Popularity component is plotted on the Y-axis and considers average monthly search volume for a standardised set of keywords for each product, as derived by a proprietary search methodology, as well as the position of the vendor’s domain on the search engine results page (SERP) for each keyword. This local traffic data is a measure of user interest and relevance used as a proxy for popularity. Each score (Ratings and Popularity) is weighted and scaled to a value between 1-50. Data sources include approved user reviews, public data sources and data from technology vendors. Please refer to the Capterra Community Guidelines for more information.Our Capterra Shortlist reports represent a snapshot in time, using data from a defined timeframe. Capterra Shortlist reports should therefore be used along with the detailed and current information available on each product’s profile page for the most up-to-date view of the data.Inclusion CriteriaTo be eligible for inclusion in a category, products must meet the following criteria:Product has at least 20 unique product reviews published on Capterra within 24 months of the start of the research process for a given report. Two years of reviews provides a sample that we have determined is large enough and recent enough to be valuable to buyers. The criteria is also set low enough to ensure emerging vendors can be represented.Product shows evidence of offering required functionality as demonstrated by publicly-available sources, such as the vendor’s website.Product must be available, used and reviewed in the local software marketProduct must be available in the local languageProduct is relevant to software buyers across industries or sectors—in other words, no “niche” solutions that cater exclusively to one specific type of user, as determined by our analysis of user reviews and/or market research.Product achieves a minimum normalized overall user-review rating, after application of the Capterra Shortlist method for normalizing and weighting review recency (see description under “Scoring” section).Product achieves a minimum popularity score.ScoringTo arrive at a final Rating score per product:Scores are calculated for the Ratings dimension based on overall average user ratings.Average product ratings are normalised for recency and volume of reviews.Scores for each dimension are scaled to a maximum of 50.Products are represented, included, and/or scored solely based on user ratings and popularity data and independent of any relationship that Capterra has with vendors.Information for Vendors About The Capterra ShortlistExternal Usage GuidelinesExcept in digital media with character limitations, the following disclaimer MUST appear with any/all Capterra Shortlist reference(s) and graphic use:The Capterra Shortlist report constitutes the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Capterra or its affiliates.Escalation GuidelinesWe take the integrity of our research seriously. If you have questions or concerns about The Capterra Shortlist content, the methodology, or other issues, you may contact the Capterra Shortlist team at digitalmarketsresearch@gartner.com. Please provide as much detail as you can, so we can understand the issues, review your concerns and take appropriate action. ## Related Categories - [Accounting Software](https://www.capterra.com.au/directory/1/accounting/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [ERP Systems](https://www.capterra.com.au/directory/9/enterprise-resource-planning/software) - [HR Software](https://www.capterra.com.au/directory/5/human-resource/software) - [Project Management Software](https://www.capterra.com.au/directory/30002/project-management/software) ## Related Articles - [Capterra Australia’s Best Product Lists Methodologies](https://www.capterra.com.au/blog/7620/best-product-lists-methodologies) - [What is the use of drones in construction?](https://www.capterra.com.au/blog/2837/use-of-drones-in-construction) - [7 ways to monitor staff performance without crushing employee morale](https://www.capterra.com.au/blog/1851/nonitor-staff-software-without-crushing-employee-morale) - [10-Step employee onboarding checklist for SMEs](https://www.capterra.com.au/blog/1000/ultimate-onboarding-checklist-smes-australia) - [Sales motivation: 8 expert ideas for managing a remote sales team](https://www.capterra.com.au/blog/1555/sales-motivation-ideas-techniques-inspire-remote-sales-teams) ## Links - [View on Capterra](https://www.capterra.com.au/blog/2584/shortlist-methodology) - [Blog](https://www.capterra.com.au/blog) - [Home](https://www.capterra.com.au/) ----- ## Structured Data