---
description: Learn more about Cisco Unified Intelligent Contact Management Enterprise price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cisco Unified Intelligent Contact Management Enterprise Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Cisco Unified Intelligent Contact Management Enterprise](/software/213093/cisco-unified-intelligent-contact-management-enterprise) > [Cisco Unified Intelligent Contact Management Enterprise Alternatives](https://www.capterra.com.au/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise)

# Alternatives to Cisco Unified Intelligent Contact Management Enterprise

Canonical: https://www.capterra.com.au/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise

> Explore the top alternatives to Cisco Unified Intelligent Contact Management Enterprise. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/102188/213093/liveagent/vs/cisco-unified-intelligent-contact-management-enterprise)
2. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/134775/213093/incontact-call-center-software/vs/cisco-unified-intelligent-contact-management-enterprise)
3. **Convoso** — 4.5/5 (386 reviews) — With 20 years exp., placing 1Bn+ monthly calls, Convoso delivers the highest contact \& connect rate. 20% off annual plans\!
   - [View profile](https://www.capterra.com.au/software/76768/cloud-predictive-dialer)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/76768/213093/cloud-predictive-dialer/vs/cisco-unified-intelligent-contact-management-enterprise)
4. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.com.au/software/21409/genesys-cloud)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/21409/213093/genesys-cloud/vs/cisco-unified-intelligent-contact-management-enterprise)
5. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.au/software/164283/zendesk)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/164283/213093/zendesk/vs/cisco-unified-intelligent-contact-management-enterprise)
6. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
   - [View profile](https://www.capterra.com.au/software/145004/nextiva-call-center)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/145004/213093/nextiva-call-center/vs/cisco-unified-intelligent-contact-management-enterprise)
7. **Five9** — 4.2/5 (481 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
   - [View profile](https://www.capterra.com.au/software/132405/five9)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/132405/213093/five9/vs/cisco-unified-intelligent-contact-management-enterprise)
8. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
   - [View profile](https://www.capterra.com.au/software/136189/salesforce)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/136189/213093/salesforce/vs/cisco-unified-intelligent-contact-management-enterprise)
9. **Talkdesk** — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
   - [View profile](https://www.capterra.com.au/software/132852/talkdesk)
   - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/132852/213093/talkdesk/vs/cisco-unified-intelligent-contact-management-enterprise)
10. **Zoho Desk** — 4.5/5 (2211 reviews) — Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging.
    - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/169505/213093/zoho-desk/vs/cisco-unified-intelligent-contact-management-enterprise)
11. **UJET** — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
    - [View profile](https://www.capterra.com.au/software/164070/ujet)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/164070/213093/ujet/vs/cisco-unified-intelligent-contact-management-enterprise)
12. **Front** — 4.5/5 (286 reviews) — Front is a customer ops platform that helps businesses keep the human touch in every interaction.
    - [View profile](https://www.capterra.com.au/software/132901/front)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/132901/213093/front/vs/cisco-unified-intelligent-contact-management-enterprise)
13. **Lime CRM** — 4.3/5 (145 reviews) — Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
    - [View profile](https://www.capterra.com.au/software/129925/lime)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/129925/213093/lime/vs/cisco-unified-intelligent-contact-management-enterprise)
14. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Our call center software boosts efficiency with predictive dialers, intelligent routing, multi-CRM integration and real-time analytics.
    - [View profile](https://www.capterra.com.au/software/29589/callcenternow)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/29589/213093/callcenternow/vs/cisco-unified-intelligent-contact-management-enterprise)
15. **Vonage Contact Center** — 4.3/5 (70 reviews) — Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
    - [View profile](https://www.capterra.com.au/software/104649/contactworld)
    - [Compare vs Cisco Unified Intelligent Contact Management Enterprise](https://www.capterra.com.au/compare/104649/213093/contactworld/vs/cisco-unified-intelligent-contact-management-enterprise)

## Related Categories

- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise)
- [View Product Profile](https://www.capterra.com.au/software/213093/cisco-unified-intelligent-contact-management-enterprise)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/213093/Cisco-Unified-Intelligent-Contact-Management-Enterprise/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-AU | <https://www.capterra.com.au/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-CA | <https://www.capterra.ca/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-GB | <https://www.capterra.co.uk/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-IE | <https://www.capterra.ie/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-IL | <https://www.capterra.co.il/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-IN | <https://www.capterra.in/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-NZ | <https://www.capterra.co.nz/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-SG | <https://www.capterra.com.sg/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |
| en-ZA | <https://www.capterra.co.za/alternatives/213093/cisco-unified-intelligent-contact-management-enterprise> |

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