---
description: Learn more about Cisco Unified Contact Center Express price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cisco Unified Contact Center Express Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Cisco Unified Contact Center Express](/software/212123/cisco-unified-contact-center-express) > [Cisco Unified Contact Center Express Alternatives](https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express)

# Alternatives to Cisco Unified Contact Center Express

Canonical: https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express

> Explore the top alternatives to Cisco Unified Contact Center Express. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **RingCX** — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
   - [View profile](https://www.capterra.com.au/software/154951/ringcentral-contact-center)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/154951/212123/ringcentral-contact-center/vs/cisco-unified-contact-center-express)
2. **8x8 Contact Center** — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
   - [View profile](https://www.capterra.com.au/software/161523/contactnow)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/161523/212123/contactnow/vs/cisco-unified-contact-center-express)
3. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
   - [View profile](https://www.capterra.com.au/software/113540/bitrix24)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/113540/212123/bitrix24/vs/cisco-unified-contact-center-express)
4. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.com.au/software/21409/genesys-cloud)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/21409/212123/genesys-cloud/vs/cisco-unified-contact-center-express)
5. **Five9** — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
   - [View profile](https://www.capterra.com.au/software/132405/five9)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/132405/212123/five9/vs/cisco-unified-contact-center-express)
6. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/134775/212123/incontact-call-center-software/vs/cisco-unified-contact-center-express)
7. **Talkdesk** — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
   - [View profile](https://www.capterra.com.au/software/132852/talkdesk)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/132852/212123/talkdesk/vs/cisco-unified-contact-center-express)
8. **ZIWO** — 4.7/5 (108 reviews) — Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.
   - [View profile](https://www.capterra.com.au/software/171265/ziwo)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/171265/212123/ziwo/vs/cisco-unified-contact-center-express)
9. **3C Plus** (0 reviews) — A complete tool for you to sell, serve, collect, and optimize your time and money.
   - [View profile](https://www.capterra.com.au/software/219652/3c-plus)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/212123/219652/cisco-unified-contact-center-express/vs/3c-plus)
10. **DCDial** (0 reviews) — A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.
    - [View profile](https://www.capterra.com.au/software/186810/could-call-center)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/186810/212123/could-call-center/vs/cisco-unified-contact-center-express)
11. **RingCentral Engage Voice** — 4.5/5 (23 reviews) — Engage Voice is a reliable, flexible, and intuitive outbound and blended cloud platform.
    - [View profile](https://www.capterra.com.au/software/132179/ringcentral-engage-voice)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/132179/212123/ringcentral-engage-voice/vs/cisco-unified-contact-center-express)
12. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
    - [View profile](https://www.capterra.com.au/software/145004/nextiva-call-center)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/145004/212123/nextiva-call-center/vs/cisco-unified-contact-center-express)
13. **Ytel** — 3.9/5 (26 reviews) — Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care.
    - [View profile](https://www.capterra.com.au/software/123451/x5-cloud-contact-center)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/123451/212123/x5-cloud-contact-center/vs/cisco-unified-contact-center-express)
14. **Sharpen** — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
    - [View profile](https://www.capterra.com.au/software/145658/sharpen)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/145658/212123/sharpen/vs/cisco-unified-contact-center-express)
15. **Dialpad** — 4.2/5 (562 reviews) — Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings \& video on any device.
    - [View profile](https://www.capterra.com.au/software/190976/dialpad-sell)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/190976/212123/dialpad-sell/vs/cisco-unified-contact-center-express)

## Related Categories

- [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Call Center Workforce Management Software](https://www.capterra.com.au/directory/32607/call-center-workforce-management/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express)
- [View Product Profile](https://www.capterra.com.au/software/212123/cisco-unified-contact-center-express)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/212123/cisco-unified-contact-center-express> |
| en-AU | <https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express> |
| en-CA | <https://www.capterra.ca/alternatives/212123/cisco-unified-contact-center-express> |
| en-GB | <https://www.capterra.co.uk/alternatives/212123/cisco-unified-contact-center-express> |
| en-IE | <https://www.capterra.ie/alternatives/212123/cisco-unified-contact-center-express> |
| en-IL | <https://www.capterra.co.il/alternatives/212123/cisco-unified-contact-center-express> |
| en-IN | <https://www.capterra.in/alternatives/212123/cisco-unified-contact-center-express> |
| en-NZ | <https://www.capterra.co.nz/alternatives/212123/cisco-unified-contact-center-express> |
| en-SG | <https://www.capterra.com.sg/alternatives/212123/cisco-unified-contact-center-express> |
| en-ZA | <https://www.capterra.co.za/alternatives/212123/cisco-unified-contact-center-express> |

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