---
description: Learn more about Cisco Unified Contact Center Express price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cisco Unified Contact Center Express Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Cisco Unified Contact Center Express](/software/212123/cisco-unified-contact-center-express) > [Cisco Unified Contact Center Express Alternatives](https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express)

# Alternatives to Cisco Unified Contact Center Express

Canonical: https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express

> Explore the top alternatives to Cisco Unified Contact Center Express. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Ringover** — 4.7/5 (891 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
   - [View profile](https://www.capterra.com.au/software/169627/ringover)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/169627/212123/ringover/vs/cisco-unified-contact-center-express)
2. **Sobot Nexus** — 4.9/5 (118 reviews) — Sobot Nexus is the AI-first platform that unifies 10+ channels, customer context, live chat, ticketing, call center, and WhatsApp API.
   - [View profile](https://www.capterra.com.au/software/1072329/Sobot)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/212123/1072329/cisco-unified-contact-center-express/vs/Sobot)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate customer experience software solution.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/102188/212123/liveagent/vs/cisco-unified-contact-center-express)
4. **HoduCC** — 4.6/5 (100 reviews) — HoduCC Contact Center Software offers a comprehensive range of powerful addon module designed to enhance your contact center operation.
   - [View profile](https://www.capterra.com.au/software/156136/hoducc)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/156136/212123/hoducc/vs/cisco-unified-contact-center-express)
5. **Amazon Connect** — 4.5/5 (96 reviews) — Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.
   - [View profile](https://www.capterra.com.au/software/1017140/amazon-connect)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/212123/1017140/cisco-unified-contact-center-express/vs/amazon-connect)
6. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/134775/212123/incontact-call-center-software/vs/cisco-unified-contact-center-express)
7. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
   - [View profile](https://www.capterra.com.au/software/21409/genesys-cloud)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/21409/212123/genesys-cloud/vs/cisco-unified-contact-center-express)
8. **CallHippo** — 4.4/5 (694 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
   - [View profile](https://www.capterra.com.au/software/159578/callhippo)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/159578/212123/callhippo/vs/cisco-unified-contact-center-express)
9. **8x8 Contact Center** — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
   - [View profile](https://www.capterra.com.au/software/161523/contactnow)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/161523/212123/contactnow/vs/cisco-unified-contact-center-express)
10. **Five9** — 4.2/5 (487 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
    - [View profile](https://www.capterra.com.au/software/132405/five9)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/132405/212123/five9/vs/cisco-unified-contact-center-express)
11. **XCALLY** — 4.8/5 (130 reviews) — Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
    - [View profile](https://www.capterra.com.au/software/136894/xcally)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/136894/212123/xcally/vs/cisco-unified-contact-center-express)
12. **Convoso** — 4.5/5 (395 reviews) — Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology.
    - [View profile](https://www.capterra.com.au/software/76768/cloud-predictive-dialer)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/76768/212123/cloud-predictive-dialer/vs/cisco-unified-contact-center-express)
13. **RingCX** — 4.2/5 (264 reviews) — RingCentral Call Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
    - [View profile](https://www.capterra.com.au/software/154951/ringcentral-contact-center)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/154951/212123/ringcentral-contact-center/vs/cisco-unified-contact-center-express)
14. **uContact** — 4.5/5 (81 reviews) — Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more\!\!
    - [View profile](https://www.capterra.com.au/software/115213/ucontact)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/115213/212123/ucontact/vs/cisco-unified-contact-center-express)
15. **Talkdesk** — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
    - [View profile](https://www.capterra.com.au/software/132852/talkdesk)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.au/compare/132852/212123/talkdesk/vs/cisco-unified-contact-center-express)

## Related Categories

- [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Call Center Workforce Management Software](https://www.capterra.com.au/directory/32607/call-center-workforce-management/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express)
- [View Product Profile](https://www.capterra.com.au/software/212123/cisco-unified-contact-center-express)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/212123/cisco-unified-contact-center-express> |
| en-AU | <https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express> |
| en-CA | <https://www.capterra.ca/alternatives/212123/cisco-unified-contact-center-express> |
| en-GB | <https://www.capterra.co.uk/alternatives/212123/cisco-unified-contact-center-express> |
| en-IE | <https://www.capterra.ie/alternatives/212123/cisco-unified-contact-center-express> |
| en-IL | <https://www.capterra.co.il/alternatives/212123/cisco-unified-contact-center-express> |
| en-IN | <https://www.capterra.in/alternatives/212123/cisco-unified-contact-center-express> |
| en-NZ | <https://www.capterra.co.nz/alternatives/212123/cisco-unified-contact-center-express> |
| en-SG | <https://www.capterra.com.sg/alternatives/212123/cisco-unified-contact-center-express> |
| en-ZA | <https://www.capterra.co.za/alternatives/212123/cisco-unified-contact-center-express> |

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