---
description: Learn more about ProProfs Help Desk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ProProfs Help Desk Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ProProfs Help Desk](/software/200141/proprofs-help-desk) > [ProProfs Help Desk Alternatives](https://www.capterra.com.au/alternatives/200141/proprofs-help-desk)

# Alternatives to ProProfs Help Desk

Canonical: https://www.capterra.com.au/alternatives/200141/proprofs-help-desk

> Explore the top alternatives to ProProfs Help Desk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.com.au/software/124981/freshdesk)
   - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/124981/200141/freshdesk/vs/proprofs-help-desk)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.au/software/164283/zendesk)
   - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/164283/200141/zendesk/vs/proprofs-help-desk)
3. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.au/software/138769/jira-service-management)
   - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/138769/200141/jira-service-management/vs/proprofs-help-desk)
4. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
   - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/169505/200141/zoho-desk/vs/proprofs-help-desk)
5. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.com.au/software/132997/freshservice)
   - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/132997/200141/freshservice/vs/proprofs-help-desk)
6. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/102188/200141/liveagent/vs/proprofs-help-desk)
7. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
   - [View profile](https://www.capterra.com.au/software/185973/helpdesk)
   - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/185973/200141/helpdesk/vs/proprofs-help-desk)
8. **Jira** — 4.4/5 (15314 reviews) — Jira is a project tracking software that helps agile teams plan, track, and release software through comprehensive issue management.
   - [View profile](https://www.capterra.com.au/software/19319/jira)
   - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/19319/200141/jira/vs/proprofs-help-desk)
9. **GitHub** — 4.8/5 (6155 reviews) — GitHub enables development teams to collaborate, and review and manage code within a DevOps pipeline and built-in code security.
   - [View profile](https://www.capterra.com.au/software/129067/github)
   - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/129067/200141/github/vs/proprofs-help-desk)
10. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
    - [View profile](https://www.capterra.com.au/software/202528/milvus)
    - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/200141/202528/proprofs-help-desk/vs/milvus)
11. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.com.au/software/144825/boss-solutions)
    - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/144825/200141/boss-solutions/vs/proprofs-help-desk)
12. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
    - [View profile](https://www.capterra.com.au/software/16499/issuetrak)
    - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/16499/200141/issuetrak/vs/proprofs-help-desk)
13. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
    - [View profile](https://www.capterra.com.au/software/107225/sysaid)
    - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/107225/200141/sysaid/vs/proprofs-help-desk)
14. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.com.au/software/87908/teamsupport)
    - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/87908/200141/teamsupport/vs/proprofs-help-desk)
15. **ServiceTonic** — 4.5/5 (2 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
    - [View profile](https://www.capterra.com.au/software/112516/servicetonic)
    - [Compare vs ProProfs Help Desk](https://www.capterra.com.au/compare/112516/200141/servicetonic/vs/proprofs-help-desk)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/200141/proprofs-help-desk)
- [View Product Profile](https://www.capterra.com.au/software/200141/proprofs-help-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/200141/proprofs-help-desk> |
| de-AT | <https://www.capterra.at/alternatives/200141/proprofs-help-desk> |
| de-CH | <https://www.capterra.ch/alternatives/200141/proprofs-help-desk> |
| en | <https://www.capterra.com/p/200141/ProProfs-Help-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/200141/proprofs-help-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/200141/proprofs-help-desk> |
| en-CA | <https://www.capterra.ca/alternatives/200141/proprofs-help-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/200141/proprofs-help-desk> |
| en-IE | <https://www.capterra.ie/alternatives/200141/proprofs-help-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/200141/proprofs-help-desk> |
| en-IN | <https://www.capterra.in/alternatives/200141/proprofs-help-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/200141/proprofs-help-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/200141/proprofs-help-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/200141/proprofs-help-desk> |
| es | <https://www.capterra.es/alternatives/200141/proprofs-help-desk> |
| es-AR | <https://www.capterra.com.ar/alternatives/200141/proprofs-help-desk> |
| es-CL | <https://www.capterra.cl/alternatives/200141/proprofs-help-desk> |
| es-CO | <https://www.capterra.co/alternatives/200141/proprofs-help-desk> |
| es-CR | <https://www.capterra.co.cr/alternatives/200141/proprofs-help-desk> |
| es-DO | <https://www.capterra.do/alternatives/200141/proprofs-help-desk> |
| es-EC | <https://www.capterra.ec/alternatives/200141/proprofs-help-desk> |
| es-MX | <https://www.capterra.mx/alternatives/200141/proprofs-help-desk> |
| es-PA | <https://www.capterra.com.pa/alternatives/200141/proprofs-help-desk> |
| es-PE | <https://www.capterra.pe/alternatives/200141/proprofs-help-desk> |
| fi | <https://www.capterra.fi/alternatives/200141/proprofs-help-desk> |
| fr | <https://www.capterra.fr/alternatives/200141/proprofs-help-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/200141/proprofs-help-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/200141/proprofs-help-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/200141/proprofs-help-desk> |
| it | <https://www.capterra.it/alternatives/200141/proprofs-help-desk> |
| ja | <https://www.capterra.jp/alternatives/200141/proprofs-help-desk> |
| ko | <https://www.capterra.co.kr/alternatives/200141/proprofs-help-desk> |
| nl | <https://www.capterra.nl/alternatives/200141/proprofs-help-desk> |
| nl-BE | <https://www.capterra.be/alternatives/200141/proprofs-help-desk> |
| pl | <https://www.capterra.pl/alternatives/200141/proprofs-help-desk> |
| pt | <https://www.capterra.com.br/alternatives/200141/proprofs-help-desk> |
| pt-PT | <https://www.capterra.pt/alternatives/200141/proprofs-help-desk> |
| sv | <https://www.capterra.se/alternatives/200141/proprofs-help-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ProProfs Help Desk","description":"Find the best ProProfs Help Desk alternatives at a glance. Our filters and verified reviews for Australian business users can help you choose the best software for your needs.","url":"https://www.capterra.com.au/alternatives/200141/proprofs-help-desk","about":{"@id":"https://www.capterra.com.au/alternatives/200141/proprofs-help-desk#software"},"breadcrumb":{"@id":"https://www.capterra.com.au/alternatives/200141/proprofs-help-desk#breadcrumblist"},"@id":"https://www.capterra.com.au/alternatives/200141/proprofs-help-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","mainEntity":{"@id":"https://www.capterra.com.au/alternatives/200141/proprofs-help-desk#software"},"publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"ProProfs Help Desk","url":"https://www.capterra.com.au/software/200141/proprofs-help-desk","@id":"https://www.capterra.com.au/software/200141/proprofs-help-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":14},"offers":{"price":"15","@type":"Offer"}},{"@id":"https://www.capterra.com.au/alternatives/200141/proprofs-help-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"ProProfs Help Desk","position":3,"item":"/software/200141/proprofs-help-desk","@type":"ListItem"},{"name":"ProProfs Help Desk Alternatives","position":4,"item":"https://www.capterra.com.au/alternatives/200141/proprofs-help-desk","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Find best 15 ProProfs Help Desk Alternatives - Capterra Australia 2026","@context":"https://schema.org","@id":"https://www.capterra.com.au/alternatives/200141/proprofs-help-desk#itemlist","@type":"ItemList","itemListElement":[{"name":"Freshdesk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.com.au/software/124981/freshdesk","@type":"ListItem"},{"name":"Zendesk Suite","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.com.au/software/164283/zendesk","@type":"ListItem"},{"name":"JIRA Service Management","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.au/software/138769/jira-service-management","@type":"ListItem"},{"name":"Zoho Desk","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.com.au/software/169505/zoho-desk","@type":"ListItem"},{"name":"Freshservice","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.com.au/software/132997/freshservice","@type":"ListItem"},{"name":"LiveAgent","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.com.au/software/102188/liveagent","@type":"ListItem"},{"name":"HelpDesk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.capterra.com.au/software/185973/helpdesk","@type":"ListItem"},{"name":"Jira","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1b492c5-8a97-4b86-a422-d317b2480afa.png","url":"https://www.capterra.com.au/software/19319/jira","@type":"ListItem"},{"name":"GitHub","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d0cfa614-0cde-454f-b5f0-aed4c83f6a76.png","url":"https://www.capterra.com.au/software/129067/github","@type":"ListItem"},{"name":"Milvus","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.com.au/software/202528/milvus","@type":"ListItem"},{"name":"BOSSDesk","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.com.au/software/144825/boss-solutions","@type":"ListItem"},{"name":"Issuetrak","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.com.au/software/16499/issuetrak","@type":"ListItem"},{"name":"SysAid","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.com.au/software/107225/sysaid","@type":"ListItem"},{"name":"TeamSupport","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.com.au/software/87908/teamsupport","@type":"ListItem"},{"name":"ServiceTonic","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.capterra.com.au/software/112516/servicetonic","@type":"ListItem"}],"numberOfItems":15}
</script>