---
description: Learn more about Observe.AI price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Observe.AI Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Observe.AI](/software/197952/observe-ai) > [Observe.AI Alternatives](https://www.capterra.com.au/alternatives/197952/observe-ai)

# Alternatives to Observe.AI

Canonical: https://www.capterra.com.au/alternatives/197952/observe-ai

> Explore the top alternatives to Observe.AI. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Observe.AI](https://www.capterra.com.au/compare/102188/197952/liveagent/vs/observe-ai)
2. **inconnect** — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
   - [View profile](https://www.capterra.com.au/software/164772/omnichannel)
   - [Compare vs Observe.AI](https://www.capterra.com.au/compare/164772/197952/omnichannel/vs/observe-ai)
3. **CallMiner Eureka** — 4.6/5 (5 reviews) — CallMiner is the leader in conversation intelligence to improve CX, capturing, analyzing and uncovering insights on interactions.
   - [View profile](https://www.capterra.com.au/software/130323/eureka)
   - [Compare vs Observe.AI](https://www.capterra.com.au/compare/130323/197952/eureka/vs/observe-ai)
4. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
   - [View profile](https://www.capterra.com.au/software/110588/calabrio-one-suite)
   - [Compare vs Observe.AI](https://www.capterra.com.au/compare/110588/197952/calabrio-one-suite/vs/observe-ai)
5. **OnviSource OmVista** — 4.6/5 (5 reviews) — OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data.
   - [View profile](https://www.capterra.com.au/software/92454/omvista)
   - [Compare vs Observe.AI](https://www.capterra.com.au/compare/92454/197952/omvista/vs/observe-ai)
6. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.com.au/software/21409/genesys-cloud)
   - [Compare vs Observe.AI](https://www.capterra.com.au/compare/21409/197952/genesys-cloud/vs/observe-ai)
7. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
   - [Compare vs Observe.AI](https://www.capterra.com.au/compare/134775/197952/incontact-call-center-software/vs/observe-ai)
8. **Sprinklr** — 4.3/5 (90 reviews) — Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
   - [View profile](https://www.capterra.com.au/software/131274/sprinklr-platform)
   - [Compare vs Observe.AI](https://www.capterra.com.au/compare/131274/197952/sprinklr-platform/vs/observe-ai)
9. **XM for Customer Experience** — 4.6/5 (255 reviews) — Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
   - [View profile](https://www.capterra.com.au/software/152924/customer-frontlines)
   - [Compare vs Observe.AI](https://www.capterra.com.au/compare/152924/197952/customer-frontlines/vs/observe-ai)
10. **EvaluAgent** — 4.7/5 (20 reviews) — Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform.
    - [View profile](https://www.capterra.com.au/software/148526/evaluagent)
    - [Compare vs Observe.AI](https://www.capterra.com.au/compare/148526/197952/evaluagent/vs/observe-ai)
11. **QEval** — 4.0/5 (20 reviews) — Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center.
    - [View profile](https://www.capterra.com.au/software/182454/qevalpro)
    - [Compare vs Observe.AI](https://www.capterra.com.au/compare/182454/197952/qevalpro/vs/observe-ai)
12. **Capturi** — 4.8/5 (11 reviews) — Capturi is the leading conversational AI platform in Scandinavia. Use AI to turn your recorded conversations into concrete insights.
    - [View profile](https://www.capterra.com.au/software/216651/capturi)
    - [Compare vs Observe.AI](https://www.capterra.com.au/compare/197952/216651/observe-ai/vs/capturi)
13. **MiaRec** — 5.0/5 (1 reviews) — MiaRec helps contact centers automate and scale quality management and compliance processes using voice analytics and Voice AI.
    - [View profile](https://www.capterra.com.au/software/69539/miarec)
    - [Compare vs Observe.AI](https://www.capterra.com.au/compare/69539/197952/miarec/vs/observe-ai)
14. **Numitech Speech Analytics** — 4.8/5 (5 reviews) — Upbe is the call analysis tool that helps boost sales performance in B2B companies and automate QA \& Call Center processes in big corps
    - [View profile](https://www.capterra.com.au/software/1048713/upbe)
    - [Compare vs Observe.AI](https://www.capterra.com.au/compare/197952/1048713/observe-ai/vs/upbe)
15. **CloudTalk** — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
    - [View profile](https://www.capterra.com.au/software/182004/cloudtalk)
    - [Compare vs Observe.AI](https://www.capterra.com.au/compare/182004/197952/cloudtalk/vs/observe-ai)

## Related Categories

- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Speech Analytics Software](https://www.capterra.com.au/directory/32258/speech-analytics/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Contact Centre Quality Assurance Software](https://www.capterra.com.au/directory/33415/contact-center-quality-assurance/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/197952/observe-ai)
- [View Product Profile](https://www.capterra.com.au/software/197952/observe-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/197952/Observe-AI/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/197952/observe-ai> |
| en-AU | <https://www.capterra.com.au/alternatives/197952/observe-ai> |
| en-CA | <https://www.capterra.ca/alternatives/197952/observe-ai> |
| en-GB | <https://www.capterra.co.uk/alternatives/197952/observe-ai> |
| en-IE | <https://www.capterra.ie/alternatives/197952/observe-ai> |
| en-IL | <https://www.capterra.co.il/alternatives/197952/observe-ai> |
| en-IN | <https://www.capterra.in/alternatives/197952/observe-ai> |
| en-NZ | <https://www.capterra.co.nz/alternatives/197952/observe-ai> |
| en-SG | <https://www.capterra.com.sg/alternatives/197952/observe-ai> |
| en-ZA | <https://www.capterra.co.za/alternatives/197952/observe-ai> |
| fr | <https://www.capterra.fr/alternatives/197952/observe-ai> |
| fr-BE | <https://fr.capterra.be/alternatives/197952/observe-ai> |
| fr-CA | <https://fr.capterra.ca/alternatives/197952/observe-ai> |
| fr-LU | <https://www.capterra.lu/alternatives/197952/observe-ai> |

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