---
description: Learn more about Genuity IT Admin Suite price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genuity IT Admin Suite Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [Genuity IT Admin Suite](/software/189667/genuity-it-admin-suite) > [Genuity IT Admin Suite Alternatives](https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite)

# Alternatives to Genuity IT Admin Suite

Canonical: https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite

> Explore the top alternatives to Genuity IT Admin Suite. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.com.au/software/132997/freshservice)
   - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/132997/189667/freshservice/vs/genuity-it-admin-suite)
2. **NinjaOne** — 4.7/5 (282 reviews) — NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access.
   - [View profile](https://www.capterra.com.au/software/165889/ninjaone)
   - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/165889/189667/ninjaone/vs/genuity-it-admin-suite)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.au/software/164283/zendesk)
   - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/164283/189667/zendesk/vs/genuity-it-admin-suite)
4. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.com.au/software/202528/milvus)
   - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/189667/202528/genuity-it-admin-suite/vs/milvus)
5. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.com.au/software/124981/freshdesk)
   - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/124981/189667/freshdesk/vs/genuity-it-admin-suite)
6. **ServiceNow** — 4.5/5 (344 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
   - [View profile](https://www.capterra.com.au/software/152871/servicenow)
   - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/152871/189667/servicenow/vs/genuity-it-admin-suite)
7. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/102188/189667/liveagent/vs/genuity-it-admin-suite)
8. **BeyondTrust Remote Support** — 4.6/5 (2009 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
   - [View profile](https://www.capterra.com.au/software/86962/bomgar)
   - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/86962/189667/bomgar/vs/genuity-it-admin-suite)
9. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.com.au/software/107225/sysaid)
   - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/107225/189667/sysaid/vs/genuity-it-admin-suite)
10. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
    - [View profile](https://www.capterra.com.au/software/138769/jira-service-management)
    - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/138769/189667/jira-service-management/vs/genuity-it-admin-suite)
11. **Atera** — 4.5/5 (446 reviews) — Introducing Robin: It cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.
    - [View profile](https://www.capterra.com.au/software/144309/atera)
    - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/144309/189667/atera/vs/genuity-it-admin-suite)
12. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
    - [View profile](https://www.capterra.com.au/software/177094/supremo-remote-desktop)
    - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/177094/189667/supremo-remote-desktop/vs/genuity-it-admin-suite)
13. **ISL Light** — 4.7/5 (779 reviews) — ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
    - [View profile](https://www.capterra.com.au/software/146892/isl-light)
    - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/146892/189667/isl-light/vs/genuity-it-admin-suite)
14. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
    - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
    - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/169505/189667/zoho-desk/vs/genuity-it-admin-suite)
15. **Raiseaticket** — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
    - [View profile](https://www.capterra.com.au/software/182383/raiseaticket)
    - [Compare vs Genuity IT Admin Suite](https://www.capterra.com.au/compare/182383/189667/raiseaticket/vs/genuity-it-admin-suite)

## Related Categories

- [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software)
- [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software)
- [Telecom Expense Management Software](https://www.capterra.com.au/directory/30112/telecom-expense-management/software)
- [SaaS Management Software](https://www.capterra.com.au/directory/31639/saas-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite)
- [View Product Profile](https://www.capterra.com.au/software/189667/genuity-it-admin-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/189667/genuity-it-admin-suite> |
| en-AU | <https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite> |
| en-CA | <https://www.capterra.ca/alternatives/189667/genuity-it-admin-suite> |
| en-GB | <https://www.capterra.co.uk/alternatives/189667/genuity-it-admin-suite> |
| en-IE | <https://www.capterra.ie/alternatives/189667/genuity-it-admin-suite> |
| en-IL | <https://www.capterra.co.il/alternatives/189667/genuity-it-admin-suite> |
| en-IN | <https://www.capterra.in/alternatives/189667/genuity-it-admin-suite> |
| en-NZ | <https://www.capterra.co.nz/alternatives/189667/genuity-it-admin-suite> |
| en-SG | <https://www.capterra.com.sg/alternatives/189667/genuity-it-admin-suite> |
| en-ZA | <https://www.capterra.co.za/alternatives/189667/genuity-it-admin-suite> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Genuity IT Admin Suite","description":"Find the best Genuity IT Admin Suite alternatives at a glance. Our filters and verified reviews for Australian business users can help you choose the best software for your needs.","url":"https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite","about":{"@id":"https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite#software"},"breadcrumb":{"@id":"https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite#webpage","mainEntity":{"@id":"https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite#software"},"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Genuity IT Admin Suite","url":"https://www.capterra.com.au/software/189667/genuity-it-admin-suite","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/189667/genuity-it-admin-suite#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":17},"offers":{"price":"29.99","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Management Software","position":2,"item":"/directory/10001/it-management/software","@type":"ListItem"},{"name":"Genuity IT Admin Suite","position":3,"item":"/software/189667/genuity-it-admin-suite","@type":"ListItem"},{"name":"Genuity IT Admin Suite Alternatives","position":4,"item":"https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite","@type":"ListItem"}],"@id":"https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Find best 15 Genuity IT Admin Suite Alternatives - Capterra Australia 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Freshservice","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.com.au/software/132997/freshservice","@type":"ListItem"},{"name":"NinjaOne","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/803a0498-8e27-4565-a80f-af93af1c6fc1.png","url":"https://www.capterra.com.au/software/165889/ninjaone","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.com.au/software/164283/zendesk","@type":"ListItem"},{"name":"Milvus","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.com.au/software/202528/milvus","@type":"ListItem"},{"name":"Freshdesk","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.com.au/software/124981/freshdesk","@type":"ListItem"},{"name":"ServiceNow","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.capterra.com.au/software/152871/servicenow","@type":"ListItem"},{"name":"LiveAgent","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.com.au/software/102188/liveagent","@type":"ListItem"},{"name":"BeyondTrust Remote Support","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96ec7354-2381-41f5-acf5-2d4b7ca212aa.png","url":"https://www.capterra.com.au/software/86962/bomgar","@type":"ListItem"},{"name":"SysAid","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.com.au/software/107225/sysaid","@type":"ListItem"},{"name":"JIRA Service Management","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.au/software/138769/jira-service-management","@type":"ListItem"},{"name":"Atera","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dacd0af6-7ea8-4ce0-a12e-5cb4ff7a8377.jpeg","url":"https://www.capterra.com.au/software/144309/atera","@type":"ListItem"},{"name":"Supremo Remote Desktop","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8986544-a070-4ca9-9782-7b69e075ca3e.png","url":"https://www.capterra.com.au/software/177094/supremo-remote-desktop","@type":"ListItem"},{"name":"ISL Light","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/41a250f0-063a-4fd1-827a-1a62c8d3db46.png","url":"https://www.capterra.com.au/software/146892/isl-light","@type":"ListItem"},{"name":"Zoho Desk","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.com.au/software/169505/zoho-desk","@type":"ListItem"},{"name":"Raiseaticket","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90c02991-bd93-4675-938c-abb9b1fc4ec0.jpeg","url":"https://www.capterra.com.au/software/182383/raiseaticket","@type":"ListItem"}],"@id":"https://www.capterra.com.au/alternatives/189667/genuity-it-admin-suite#itemlist","numberOfItems":15}
</script>