---
description: Learn more about Hosted Contact Center price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hosted Contact Center Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Hosted Contact Center](/software/187946/hosted-contact-center) > [Hosted Contact Center Alternatives](https://www.capterra.com.au/alternatives/187946/hosted-contact-center)

# Alternatives to Hosted Contact Center

Canonical: https://www.capterra.com.au/alternatives/187946/hosted-contact-center

> Explore the top alternatives to Hosted Contact Center. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Ringover** — 4.7/5 (871 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
   - [View profile](https://www.capterra.com.au/software/169627/ringover)
   - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/169627/187946/ringover/vs/hosted-contact-center)
2. **Convoso** — 4.5/5 (387 reviews) — Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology.
   - [View profile](https://www.capterra.com.au/software/76768/cloud-predictive-dialer)
   - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/76768/187946/cloud-predictive-dialer/vs/hosted-contact-center)
3. **DialedIn CCaaS** — 4.8/5 (324 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
   - [View profile](https://www.capterra.com.au/software/29589/callcenternow)
   - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/29589/187946/callcenternow/vs/hosted-contact-center)
4. **Readymode** — 4.6/5 (142 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
   - [View profile](https://www.capterra.com.au/software/136728/Readymode)
   - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/136728/187946/Readymode/vs/hosted-contact-center)
5. **LiveAgent** — 4.7/5 (1782 reviews) — Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/102188/187946/liveagent/vs/hosted-contact-center)
6. **CallHippo** — 4.4/5 (681 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
   - [View profile](https://www.capterra.com.au/software/159578/callhippo)
   - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/159578/187946/callhippo/vs/hosted-contact-center)
7. **Nextiva** — 4.6/5 (916 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
   - [View profile](https://www.capterra.com.au/software/175788/nextiva)
   - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/175788/187946/nextiva/vs/hosted-contact-center)
8. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
   - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/134775/187946/incontact-call-center-software/vs/hosted-contact-center)
9. **Five9** — 4.2/5 (482 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
   - [View profile](https://www.capterra.com.au/software/132405/five9)
   - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/132405/187946/five9/vs/hosted-contact-center)
10. **JustCall** — 4.1/5 (224 reviews) — Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email \& WhatsApp in one place.
    - [View profile](https://www.capterra.com.au/software/157853/justcall)
    - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/157853/187946/justcall/vs/hosted-contact-center)
11. **Aircall** — 4.2/5 (460 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
    - [View profile](https://www.capterra.com.au/software/144486/aircall)
    - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/144486/187946/aircall/vs/hosted-contact-center)
12. **Genesys Cloud CX** — 4.3/5 (263 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
    - [View profile](https://www.capterra.com.au/software/21409/genesys-cloud)
    - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/21409/187946/genesys-cloud/vs/hosted-contact-center)
13. **CTM** — 4.7/5 (158 reviews) — CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions.
    - [View profile](https://www.capterra.com.au/software/152004/call-tracking-software)
    - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/152004/187946/call-tracking-software/vs/hosted-contact-center)
14. **RingCX** — 4.2/5 (255 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
    - [View profile](https://www.capterra.com.au/software/154951/ringcentral-contact-center)
    - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/154951/187946/ringcentral-contact-center/vs/hosted-contact-center)
15. **Dialpad** — 4.2/5 (564 reviews) — Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings \& video on any device.
    - [View profile](https://www.capterra.com.au/software/190976/dialpad-sell)
    - [Compare vs Hosted Contact Center](https://www.capterra.com.au/compare/187946/190976/hosted-contact-center/vs/dialpad-sell)

## Related Categories

- [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software)
- [Debt Collection Software](https://www.capterra.com.au/directory/30234/debt-collection/software)
- [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software)
- [Call Tracking Software](https://www.capterra.com.au/directory/30901/call-tracking/software)
- [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/187946/hosted-contact-center)
- [View Product Profile](https://www.capterra.com.au/software/187946/hosted-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/187946/Hosted-Contact-Center/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/187946/hosted-contact-center> |
| en-AU | <https://www.capterra.com.au/alternatives/187946/hosted-contact-center> |
| en-CA | <https://www.capterra.ca/alternatives/187946/hosted-contact-center> |
| en-GB | <https://www.capterra.co.uk/alternatives/187946/hosted-contact-center> |
| en-IE | <https://www.capterra.ie/alternatives/187946/hosted-contact-center> |
| en-IL | <https://www.capterra.co.il/alternatives/187946/hosted-contact-center> |
| en-IN | <https://www.capterra.in/alternatives/187946/hosted-contact-center> |
| en-NZ | <https://www.capterra.co.nz/alternatives/187946/hosted-contact-center> |
| en-SG | <https://www.capterra.com.sg/alternatives/187946/hosted-contact-center> |
| en-ZA | <https://www.capterra.co.za/alternatives/187946/hosted-contact-center> |

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