---
description: Learn more about ThinkOwl price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ThinkOwl Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [ThinkOwl](/software/174516/thinkowl) > [ThinkOwl Alternatives](https://www.capterra.com.au/alternatives/174516/thinkowl)

# Alternatives to ThinkOwl

Canonical: https://www.capterra.com.au/alternatives/174516/thinkowl

> Explore the top alternatives to ThinkOwl. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.au/software/164283/zendesk)
   - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/164283/174516/zendesk/vs/thinkowl)
2. **HubSpot Service Hub** — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
   - [View profile](https://www.capterra.com.au/software/182476/hubspot-service-hub)
   - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/174516/182476/thinkowl/vs/hubspot-service-hub)
3. **Freshdesk** — 4.5/5 (3487 reviews) — Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer.
   - [View profile](https://www.capterra.com.au/software/124981/freshdesk)
   - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/124981/174516/freshdesk/vs/thinkowl)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/102188/174516/liveagent/vs/thinkowl)
5. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
   - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
   - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/169505/174516/zoho-desk/vs/thinkowl)
6. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
   - [View profile](https://www.capterra.com.au/software/136189/salesforce)
   - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/136189/174516/salesforce/vs/thinkowl)
7. **Yonyx** — 4.7/5 (259 reviews) — Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
   - [View profile](https://www.capterra.com.au/software/130406/agi-self-service)
   - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/130406/174516/agi-self-service/vs/thinkowl)
8. **Bitrix24** — 4.2/5 (1005 reviews) — Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder.
   - [View profile](https://www.capterra.com.au/software/113540/bitrix24)
   - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/113540/174516/bitrix24/vs/thinkowl)
9. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
   - [View profile](https://www.capterra.com.au/software/21409/genesys-cloud)
   - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/21409/174516/genesys-cloud/vs/thinkowl)
10. **TeamSupport** — 4.5/5 (850 reviews) — Cloud-based B2B customer support platform with ticketing, AI-assisted replies, sentiment tracking, and customer distress alerts.
    - [View profile](https://www.capterra.com.au/software/87908/teamsupport)
    - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/87908/174516/teamsupport/vs/thinkowl)
11. **Hiver** — 4.7/5 (148 reviews) — Hiver is the agentic omnichannel customer service platform. 10,000+ teams trust Hiver to tackle complex support across channels.
    - [View profile](https://www.capterra.com.au/software/142975/hiver)
    - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/142975/174516/hiver/vs/thinkowl)
12. **Groove** — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
    - [View profile](https://www.capterra.com.au/software/143005/groove)
    - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/143005/174516/groove/vs/thinkowl)
13. **Vivantio** — 4.3/5 (178 reviews) — Enterprise Service Management for mid-market organizations ready to move beyond basic help desk software.
    - [View profile](https://www.capterra.com.au/software/132880/vivantio)
    - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/132880/174516/vivantio/vs/thinkowl)
14. **Capacity** — 4.5/5 (14 reviews) — Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
    - [View profile](https://www.capterra.com.au/software/192480/capacity)
    - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/174516/192480/thinkowl/vs/capacity)
15. **elevio** — 4.6/5 (30 reviews) — Help Customers, Help themselves\! Elevio provides self-service support on-demand to your customers, when and where they need it.
    - [View profile](https://www.capterra.com.au/software/166667/elevio)
    - [Compare vs ThinkOwl](https://www.capterra.com.au/compare/166667/174516/elevio/vs/thinkowl)

## Related Categories

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)
- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/174516/thinkowl)
- [View Product Profile](https://www.capterra.com.au/software/174516/thinkowl)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/174516/thinkowl> |
| de-AT | <https://www.capterra.at/alternatives/174516/thinkowl> |
| de-CH | <https://www.capterra.ch/alternatives/174516/thinkowl> |
| en | <https://www.capterra.com/p/174516/ThinkOwl/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/174516/thinkowl> |
| en-AU | <https://www.capterra.com.au/alternatives/174516/thinkowl> |
| en-CA | <https://www.capterra.ca/alternatives/174516/thinkowl> |
| en-GB | <https://www.capterra.co.uk/alternatives/174516/thinkowl> |
| en-IE | <https://www.capterra.ie/alternatives/174516/thinkowl> |
| en-IL | <https://www.capterra.co.il/alternatives/174516/thinkowl> |
| en-IN | <https://www.capterra.in/alternatives/174516/thinkowl> |
| en-NZ | <https://www.capterra.co.nz/alternatives/174516/thinkowl> |
| en-SG | <https://www.capterra.com.sg/alternatives/174516/thinkowl> |
| en-ZA | <https://www.capterra.co.za/alternatives/174516/thinkowl> |
| ja | <https://www.capterra.jp/alternatives/174516/thinkowl> |

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