---
description: Learn more about Userlane price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Userlane Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Change Management Software](/directory/30958/change-management/software) > [Userlane](/software/157465/userlane) > [Userlane Alternatives](https://www.capterra.com.au/alternatives/157465/userlane)

# Alternatives to Userlane

Canonical: https://www.capterra.com.au/alternatives/157465/userlane

> Explore the top alternatives to Userlane. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (803 reviews) — Plan, assess, approve, and implement changes with lifecycle visibility, automated workflows and CMDB-based impact analysis.
   - [View profile](https://www.capterra.com.au/software/132997/freshservice)
   - [Compare vs Userlane](https://www.capterra.com.au/compare/132997/157465/freshservice/vs/userlane)
2. **JIRA Service Management** — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.au/software/138769/jira-service-management)
   - [Compare vs Userlane](https://www.capterra.com.au/compare/138769/157465/jira-service-management/vs/userlane)
3. **tts performance suite** — 4.6/5 (26 reviews) — Support change management with role-based technology and process guidance that helps employees adopt new tools and ways of working.
   - [View profile](https://www.capterra.com.au/software/175166/tts-performance-suite)
   - [Compare vs Userlane](https://www.capterra.com.au/compare/157465/175166/userlane/vs/tts-performance-suite)
4. **Issuetrak** — 4.6/5 (205 reviews) — Never sweat an audit again. Manage change requests and approvals from start to finish with easy automation and reporting. Free demos\!
   - [View profile](https://www.capterra.com.au/software/16499/issuetrak)
   - [Compare vs Userlane](https://www.capterra.com.au/compare/16499/157465/issuetrak/vs/userlane)
5. **360Learning** — 4.7/5 (516 reviews) — AI-powered learning platform that combines LMS and LXP capabilities to scale skills development for mid-size and enterprise companies.
   - [View profile](https://www.capterra.com.au/software/211429/360learning)
   - [Compare vs Userlane](https://www.capterra.com.au/compare/157465/211429/userlane/vs/360learning)
6. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk is an award winning Help Desk / ITSM solution with Change Management and is available for both on the Cloud and On-Premise.
   - [View profile](https://www.capterra.com.au/software/144825/boss-solutions)
   - [Compare vs Userlane](https://www.capterra.com.au/compare/144825/157465/boss-solutions/vs/userlane)
7. **Dot Compliance** — 4.4/5 (94 reviews) — Dot Compliance is a cloud-based quality management tool that helps businesses manage compliance, documents, audits, and more.
   - [View profile](https://www.capterra.com.au/software/192574/dot-compliance)
   - [Compare vs Userlane](https://www.capterra.com.au/compare/157465/192574/userlane/vs/dot-compliance)
8. **Freshdesk** — 4.5/5 (3487 reviews) — Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer.
   - [View profile](https://www.capterra.com.au/software/124981/freshdesk)
   - [Compare vs Userlane](https://www.capterra.com.au/compare/124981/157465/freshdesk/vs/userlane)
9. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Userlane](https://www.capterra.com.au/compare/102188/157465/liveagent/vs/userlane)
10. **Zoho CRM** — 4.3/5 (7003 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
    - [View profile](https://www.capterra.com.au/software/155928/zoho-crm)
    - [Compare vs Userlane](https://www.capterra.com.au/compare/155928/157465/zoho-crm/vs/userlane)
11. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
    - [View profile](https://www.capterra.com.au/software/164283/zendesk)
    - [Compare vs Userlane](https://www.capterra.com.au/compare/157465/164283/userlane/vs/zendesk)
12. **Bitrix24** — 4.2/5 (1005 reviews) — Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder.
    - [View profile](https://www.capterra.com.au/software/113540/bitrix24)
    - [Compare vs Userlane](https://www.capterra.com.au/compare/113540/157465/bitrix24/vs/userlane)
13. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
    - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
    - [Compare vs Userlane](https://www.capterra.com.au/compare/157465/169505/userlane/vs/zoho-desk)
14. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
    - [View profile](https://www.capterra.com.au/software/136189/salesforce)
    - [Compare vs Userlane](https://www.capterra.com.au/compare/136189/157465/salesforce/vs/userlane)
15. **Thryv** — 4.2/5 (538 reviews) — Thryv is the AI-native growth platform that helps small businesses get found online, attract more customers, and grow with confidence.
    - [View profile](https://www.capterra.com.au/software/156926/thryv)
    - [Compare vs Userlane](https://www.capterra.com.au/compare/156926/157465/thryv/vs/userlane)

## Related Categories

- [Change Management Software](https://www.capterra.com.au/directory/30958/change-management/software)
- [Digital Adoption Platforms](https://www.capterra.com.au/directory/31638/digital-adoption-platform/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/157465/userlane)
- [View Product Profile](https://www.capterra.com.au/software/157465/userlane)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/157465/userlane> |
| de-AT | <https://www.capterra.at/alternatives/157465/userlane> |
| de-CH | <https://www.capterra.ch/alternatives/157465/userlane> |
| en | <https://www.capterra.com/p/157465/Userlane/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/157465/userlane> |
| en-AU | <https://www.capterra.com.au/alternatives/157465/userlane> |
| en-CA | <https://www.capterra.ca/alternatives/157465/userlane> |
| en-GB | <https://www.capterra.co.uk/alternatives/157465/userlane> |
| en-IE | <https://www.capterra.ie/alternatives/157465/userlane> |
| en-IL | <https://www.capterra.co.il/alternatives/157465/userlane> |
| en-IN | <https://www.capterra.in/alternatives/157465/userlane> |
| en-NZ | <https://www.capterra.co.nz/alternatives/157465/userlane> |
| en-SG | <https://www.capterra.com.sg/alternatives/157465/userlane> |
| en-ZA | <https://www.capterra.co.za/alternatives/157465/userlane> |
| es | <https://www.capterra.es/alternatives/157465/userlane> |
| es-AR | <https://www.capterra.com.ar/alternatives/157465/userlane> |
| es-CL | <https://www.capterra.cl/alternatives/157465/userlane> |
| es-CO | <https://www.capterra.co/alternatives/157465/userlane> |
| es-CR | <https://www.capterra.co.cr/alternatives/157465/userlane> |
| es-DO | <https://www.capterra.do/alternatives/157465/userlane> |
| es-EC | <https://www.capterra.ec/alternatives/157465/userlane> |
| es-MX | <https://www.capterra.mx/alternatives/157465/userlane> |
| es-PA | <https://www.capterra.com.pa/alternatives/157465/userlane> |
| es-PE | <https://www.capterra.pe/alternatives/157465/userlane> |
| fi | <https://www.capterra.fi/alternatives/157465/userlane> |
| fr | <https://www.capterra.fr/alternatives/157465/userlane> |
| fr-BE | <https://fr.capterra.be/alternatives/157465/userlane> |
| fr-CA | <https://fr.capterra.ca/alternatives/157465/userlane> |
| fr-LU | <https://www.capterra.lu/alternatives/157465/userlane> |
| it | <https://www.capterra.it/alternatives/157465/userlane> |
| nl | <https://www.capterra.nl/alternatives/157465/userlane> |
| nl-BE | <https://www.capterra.be/alternatives/157465/userlane> |
| pt | <https://www.capterra.com.br/alternatives/157465/userlane> |
| pt-PT | <https://www.capterra.pt/alternatives/157465/userlane> |
| sv | <https://www.capterra.se/alternatives/157465/userlane> |

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