---
description: Learn more about Groove price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Groove Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Groove](/software/143005/groove) > [Groove Alternatives](https://www.capterra.com.au/alternatives/143005/groove)

# Alternatives to Groove

Canonical: https://www.capterra.com.au/alternatives/143005/groove

> Explore the top alternatives to Groove. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4094 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.com.au/software/164283/zendesk)
   - [Compare vs Groove](https://www.capterra.com.au/compare/143005/164283/groove/vs/zendesk)
2. **Freshservice** — 4.6/5 (803 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.au/software/132997/freshservice)
   - [Compare vs Groove](https://www.capterra.com.au/compare/132997/143005/freshservice/vs/groove)
3. **Zoho Desk** — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
   - [Compare vs Groove](https://www.capterra.com.au/compare/143005/169505/groove/vs/zoho-desk)
4. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
   - [View profile](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus)
   - [Compare vs Groove](https://www.capterra.com.au/compare/143005/179501/groove/vs/manageengine-service-desk-plus)
5. **Freshdesk** — 4.5/5 (3487 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.au/software/124981/freshdesk)
   - [Compare vs Groove](https://www.capterra.com.au/compare/124981/143005/freshdesk/vs/groove)
6. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Groove](https://www.capterra.com.au/compare/102188/143005/liveagent/vs/groove)
7. **Milvus** — 4.8/5 (298 reviews) — A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT
   - [View profile](https://www.capterra.com.au/software/202528/milvus)
   - [Compare vs Groove](https://www.capterra.com.au/compare/143005/202528/groove/vs/milvus)
8. **LiveChat** — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.com.au/software/62194/livechat)
   - [Compare vs Groove](https://www.capterra.com.au/compare/62194/143005/livechat/vs/groove)
9. **SysAid** — 4.5/5 (523 reviews) — AI-powered help desk that resolves requests instantly and routes the rest to the right agent.
   - [View profile](https://www.capterra.com.au/software/107225/sysaid)
   - [Compare vs Groove](https://www.capterra.com.au/compare/107225/143005/sysaid/vs/groove)
10. **JIRA Service Management** — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
    - [View profile](https://www.capterra.com.au/software/138769/jira-service-management)
    - [Compare vs Groove](https://www.capterra.com.au/compare/138769/143005/jira-service-management/vs/groove)
11. **Tidio** — 4.7/5 (590 reviews) — Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support.
    - [View profile](https://www.capterra.com.au/software/144040/tidio-chat)
    - [Compare vs Groove](https://www.capterra.com.au/compare/143005/144040/groove/vs/tidio-chat)
12. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
    - [View profile](https://www.capterra.com.au/software/136189/salesforce)
    - [Compare vs Groove](https://www.capterra.com.au/compare/136189/143005/salesforce/vs/groove)
13. **Supportbench** — 4.8/5 (131 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
    - [View profile](https://www.capterra.com.au/software/155934/supportbench)
    - [Compare vs Groove](https://www.capterra.com.au/compare/143005/155934/groove/vs/supportbench)
14. **Raiseaticket** — 4.7/5 (48 reviews) — The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry.
    - [View profile](https://www.capterra.com.au/software/182383/raiseaticket)
    - [Compare vs Groove](https://www.capterra.com.au/compare/143005/182383/groove/vs/raiseaticket)
15. **TeamSupport** — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.com.au/software/87908/teamsupport)
    - [Compare vs Groove](https://www.capterra.com.au/compare/87908/143005/teamsupport/vs/groove)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/143005/groove)
- [View Product Profile](https://www.capterra.com.au/software/143005/groove)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/143005/groove> |
| de-AT | <https://www.capterra.at/alternatives/143005/groove> |
| de-CH | <https://www.capterra.ch/alternatives/143005/groove> |
| en | <https://www.capterra.com/p/143005/Groove/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/143005/groove> |
| en-AU | <https://www.capterra.com.au/alternatives/143005/groove> |
| en-CA | <https://www.capterra.ca/alternatives/143005/groove> |
| en-GB | <https://www.capterra.co.uk/alternatives/143005/groove> |
| en-IE | <https://www.capterra.ie/alternatives/143005/groove> |
| en-IL | <https://www.capterra.co.il/alternatives/143005/groove> |
| en-IN | <https://www.capterra.in/alternatives/143005/groove> |
| en-NZ | <https://www.capterra.co.nz/alternatives/143005/groove> |
| en-SG | <https://www.capterra.com.sg/alternatives/143005/groove> |
| en-ZA | <https://www.capterra.co.za/alternatives/143005/groove> |
| es | <https://www.capterra.es/alternatives/143005/groove> |
| es-AR | <https://www.capterra.com.ar/alternatives/143005/groove> |
| es-CL | <https://www.capterra.cl/alternatives/143005/groove> |
| es-CO | <https://www.capterra.co/alternatives/143005/groove> |
| es-CR | <https://www.capterra.co.cr/alternatives/143005/groove> |
| es-DO | <https://www.capterra.do/alternatives/143005/groove> |
| es-EC | <https://www.capterra.ec/alternatives/143005/groove> |
| es-MX | <https://www.capterra.mx/alternatives/143005/groove> |
| es-PA | <https://www.capterra.com.pa/alternatives/143005/groove> |
| es-PE | <https://www.capterra.pe/alternatives/143005/groove> |
| fr | <https://www.capterra.fr/alternatives/143005/groove> |
| fr-BE | <https://fr.capterra.be/alternatives/143005/groove> |
| fr-CA | <https://fr.capterra.ca/alternatives/143005/groove> |
| fr-LU | <https://www.capterra.lu/alternatives/143005/groove> |
| it | <https://www.capterra.it/alternatives/143005/groove> |
| nl | <https://www.capterra.nl/alternatives/143005/groove> |
| nl-BE | <https://www.capterra.be/alternatives/143005/groove> |
| pt | <https://www.capterra.com.br/alternatives/143005/groove> |
| pt-PT | <https://www.capterra.pt/alternatives/143005/groove> |

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