---
description: Learn more about Smartsupp price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smartsupp Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Smartsupp](/software/136251/smartsupp-live-chat) > [Smartsupp Alternatives](https://www.capterra.com.au/alternatives/136251/smartsupp-live-chat)

# Alternatives to Smartsupp

Canonical: https://www.capterra.com.au/alternatives/136251/smartsupp-live-chat

> Explore the top alternatives to Smartsupp. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.au/software/164283/zendesk)
   - [Compare vs Smartsupp](https://www.capterra.com.au/compare/136251/164283/smartsupp-live-chat/vs/zendesk)
2. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Smartsupp](https://www.capterra.com.au/compare/102188/136251/liveagent/vs/smartsupp-live-chat)
3. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.com.au/software/124981/freshdesk)
   - [Compare vs Smartsupp](https://www.capterra.com.au/compare/124981/136251/freshdesk/vs/smartsupp-live-chat)
4. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
   - [View profile](https://www.capterra.com.au/software/144040/tidio-chat)
   - [Compare vs Smartsupp](https://www.capterra.com.au/compare/136251/144040/smartsupp-live-chat/vs/tidio-chat)
5. **Intercom** — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
   - [View profile](https://www.capterra.com.au/software/134347/intercom)
   - [Compare vs Smartsupp](https://www.capterra.com.au/compare/134347/136251/intercom/vs/smartsupp-live-chat)
6. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
   - [Compare vs Smartsupp](https://www.capterra.com.au/compare/136251/169505/smartsupp-live-chat/vs/zoho-desk)
7. **Sprinklr** — 4.3/5 (90 reviews) — Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
   - [View profile](https://www.capterra.com.au/software/131274/sprinklr-platform)
   - [Compare vs Smartsupp](https://www.capterra.com.au/compare/131274/136251/sprinklr-platform/vs/smartsupp-live-chat)
8. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.com.au/software/21409/genesys-cloud)
   - [Compare vs Smartsupp](https://www.capterra.com.au/compare/21409/136251/genesys-cloud/vs/smartsupp-live-chat)
9. **Zoho SalesIQ** — 4.4/5 (98 reviews) — An all-in-one customer engagement tool with live chat, website visitor tracking, and analytics capabilities.
   - [View profile](https://www.capterra.com.au/software/168135/zoho-salesiq)
   - [Compare vs Smartsupp](https://www.capterra.com.au/compare/136251/168135/smartsupp-live-chat/vs/zoho-salesiq)
10. **Front** — 4.5/5 (286 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
    - [View profile](https://www.capterra.com.au/software/132901/front)
    - [Compare vs Smartsupp](https://www.capterra.com.au/compare/132901/136251/front/vs/smartsupp-live-chat)
11. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
    - [View profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
    - [Compare vs Smartsupp](https://www.capterra.com.au/compare/134775/136251/incontact-call-center-software/vs/smartsupp-live-chat)
12. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
    - [View profile](https://www.capterra.com.au/software/113540/bitrix24)
    - [Compare vs Smartsupp](https://www.capterra.com.au/compare/113540/136251/bitrix24/vs/smartsupp-live-chat)
13. **Help Scout** — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
    - [View profile](https://www.capterra.com.au/software/136909/help-scout)
    - [Compare vs Smartsupp](https://www.capterra.com.au/compare/136251/136909/smartsupp-live-chat/vs/help-scout)
14. **Efficy CRM** — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
    - [View profile](https://www.capterra.com.au/software/149894/efficy-crm)
    - [Compare vs Smartsupp](https://www.capterra.com.au/compare/136251/149894/smartsupp-live-chat/vs/efficy-crm)
15. **Freshchat** — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
    - [View profile](https://www.capterra.com.au/software/158117/freshchat)
    - [Compare vs Smartsupp](https://www.capterra.com.au/compare/136251/158117/smartsupp-live-chat/vs/freshchat)

## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/136251/smartsupp-live-chat)
- [View Product Profile](https://www.capterra.com.au/software/136251/smartsupp-live-chat)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/136251/smartsupp-live-chat> |
| de-AT | <https://www.capterra.at/alternatives/136251/smartsupp-live-chat> |
| de-CH | <https://www.capterra.ch/alternatives/136251/smartsupp-live-chat> |
| en | <https://www.capterra.com/p/136251/Smartsupp-live-chat/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/136251/smartsupp-live-chat> |
| en-AU | <https://www.capterra.com.au/alternatives/136251/smartsupp-live-chat> |
| en-CA | <https://www.capterra.ca/alternatives/136251/smartsupp-live-chat> |
| en-GB | <https://www.capterra.co.uk/alternatives/136251/smartsupp-live-chat> |
| en-IE | <https://www.capterra.ie/alternatives/136251/smartsupp-live-chat> |
| en-IL | <https://www.capterra.co.il/alternatives/136251/smartsupp-live-chat> |
| en-IN | <https://www.capterra.in/alternatives/136251/smartsupp-live-chat> |
| en-NZ | <https://www.capterra.co.nz/alternatives/136251/smartsupp-live-chat> |
| en-SG | <https://www.capterra.com.sg/alternatives/136251/smartsupp-live-chat> |
| en-ZA | <https://www.capterra.co.za/alternatives/136251/smartsupp-live-chat> |
| es | <https://www.capterra.es/alternatives/136251/smartsupp-live-chat> |
| es-AR | <https://www.capterra.com.ar/alternatives/136251/smartsupp-live-chat> |
| es-CL | <https://www.capterra.cl/alternatives/136251/smartsupp-live-chat> |
| es-CO | <https://www.capterra.co/alternatives/136251/smartsupp-live-chat> |
| es-CR | <https://www.capterra.co.cr/alternatives/136251/smartsupp-live-chat> |
| es-DO | <https://www.capterra.do/alternatives/136251/smartsupp-live-chat> |
| es-EC | <https://www.capterra.ec/alternatives/136251/smartsupp-live-chat> |
| es-MX | <https://www.capterra.mx/alternatives/136251/smartsupp-live-chat> |
| es-PA | <https://www.capterra.com.pa/alternatives/136251/smartsupp-live-chat> |
| es-PE | <https://www.capterra.pe/alternatives/136251/smartsupp-live-chat> |
| fr | <https://www.capterra.fr/alternatives/136251/smartsupp-live-chat> |
| fr-BE | <https://fr.capterra.be/alternatives/136251/smartsupp-live-chat> |
| fr-CA | <https://fr.capterra.ca/alternatives/136251/smartsupp-live-chat> |
| fr-LU | <https://www.capterra.lu/alternatives/136251/smartsupp-live-chat> |
| it | <https://www.capterra.it/alternatives/136251/smartsupp-live-chat> |
| ja | <https://www.capterra.jp/alternatives/136251/smartsupp-live-chat> |
| nl | <https://www.capterra.nl/alternatives/136251/smartsupp-live-chat> |
| nl-BE | <https://www.capterra.be/alternatives/136251/smartsupp-live-chat> |
| pl | <https://www.capterra.pl/alternatives/136251/smartsupp-live-chat> |
| pt | <https://www.capterra.com.br/alternatives/136251/smartsupp-live-chat> |
| pt-PT | <https://www.capterra.pt/alternatives/136251/smartsupp-live-chat> |
| sv | <https://www.capterra.se/alternatives/136251/smartsupp-live-chat> |
| tr | <https://www.capterra.web.tr/alternatives/136251/smartsupp-live-chat> |

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