---
description: Learn more about Microsoft 365 Help Desk Ticketing System price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: Microsoft 365 Help Desk Ticketing System Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Microsoft 365 Help Desk Ticketing System](/software/1032771/microsoft-365-help-desk-ticketing-system) > [Microsoft 365 Help Desk Ticketing System Alternatives](https://www.capterra.com.au/alternatives/1032771/microsoft-365-help-desk-ticketing-system)

# Alternatives to Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.com.au/alternatives/1032771/microsoft-365-help-desk-ticketing-system

> Explore the top alternatives to Microsoft 365 Help Desk Ticketing System. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (753 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.au/software/132997/freshservice)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/132997/1032771/freshservice/vs/microsoft-365-help-desk-ticketing-system)
2. **Zendesk Suite** — 4.4/5 (4083 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.com.au/software/164283/zendesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/164283/1032771/zendesk/vs/microsoft-365-help-desk-ticketing-system)
3. **Freshdesk** — 4.5/5 (3460 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.au/software/124981/freshdesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/124981/1032771/freshdesk/vs/microsoft-365-help-desk-ticketing-system)
4. **Zoho Desk** — 4.5/5 (2213 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/169505/1032771/zoho-desk/vs/microsoft-365-help-desk-ticketing-system)
5. **LiveAgent** — 4.7/5 (1786 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/102188/1032771/liveagent/vs/microsoft-365-help-desk-ticketing-system)
6. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.com.au/software/202528/milvus)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/202528/1032771/milvus/vs/microsoft-365-help-desk-ticketing-system)
7. **BeyondTrust Remote Support** — 4.6/5 (2010 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
   - [View profile](https://www.capterra.com.au/software/86962/bomgar)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/86962/1032771/bomgar/vs/microsoft-365-help-desk-ticketing-system)
8. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
   - [View profile](https://www.capterra.com.au/software/177094/supremo-remote-desktop)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/177094/1032771/supremo-remote-desktop/vs/microsoft-365-help-desk-ticketing-system)
9. **ServiceNow** — 4.5/5 (351 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
   - [View profile](https://www.capterra.com.au/software/152871/servicenow)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/152871/1032771/servicenow/vs/microsoft-365-help-desk-ticketing-system)
10. **Raiseaticket** — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
    - [View profile](https://www.capterra.com.au/software/182383/raiseaticket)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/182383/1032771/raiseaticket/vs/microsoft-365-help-desk-ticketing-system)
11. **LiveChat** — 4.6/5 (1727 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
    - [View profile](https://www.capterra.com.au/software/62194/livechat)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/62194/1032771/livechat/vs/microsoft-365-help-desk-ticketing-system)
12. **Harmony** — 4.9/5 (33 reviews) — Enterprise Service Management That Runs Itself. Using AI agents that solve tickets and automate repetitive work.
    - [View profile](https://www.capterra.com.au/software/1086559/Harmony)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/1032771/1086559/microsoft-365-help-desk-ticketing-system/vs/Harmony)
13. **SysAid** — 4.5/5 (520 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
    - [View profile](https://www.capterra.com.au/software/107225/sysaid)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/107225/1032771/sysaid/vs/microsoft-365-help-desk-ticketing-system)
14. **ISL Light** — 4.7/5 (779 reviews) — Remote desktop \& support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud.
    - [View profile](https://www.capterra.com.au/software/146892/isl-light)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/146892/1032771/isl-light/vs/microsoft-365-help-desk-ticketing-system)
15. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
    - [View profile](https://www.capterra.com.au/software/138769/jira-service-management)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.com.au/compare/138769/1032771/jira-service-management/vs/microsoft-365-help-desk-ticketing-system)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/1032771/microsoft-365-help-desk-ticketing-system)
- [View Product Profile](https://www.capterra.com.au/software/1032771/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255311/Microsoft-365-Help-Desk-Ticketing-System/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.capterra.com.au/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.capterra.ca/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.capterra.ie/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IL | <https://www.capterra.co.il/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IN | <https://www.capterra.in/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.capterra.com.sg/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.capterra.co.za/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |

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