---
description: Learn more about Cisco Finesse price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cisco Finesse Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Cisco Finesse](/software/1029520/cisco-finesse) > [Cisco Finesse Alternatives](https://www.capterra.com.au/alternatives/1029520/cisco-finesse)

# Alternatives to Cisco Finesse

Canonical: https://www.capterra.com.au/alternatives/1029520/cisco-finesse

> Explore the top alternatives to Cisco Finesse. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2213 reviews) — Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
   - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
   - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/169505/1029520/zoho-desk/vs/cisco-finesse)
2. **WhatsApp** — 4.7/5 (16400 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
   - [View profile](https://www.capterra.com.au/software/180345/whatsapp)
   - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/180345/1029520/whatsapp/vs/cisco-finesse)
3. **Viber** — 4.4/5 (4060 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
   - [View profile](https://www.capterra.com.au/software/180348/viber)
   - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/180348/1029520/viber/vs/cisco-finesse)
4. **Telegram** — 4.7/5 (6426 reviews) — Telegram is a secure and fast messaging application for mobile and desktop devices.
   - [View profile](https://www.capterra.com.au/software/180347/telegram)
   - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/180347/1029520/telegram/vs/cisco-finesse)
5. **LiveAgent** — 4.7/5 (1786 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/102188/1029520/liveagent/vs/cisco-finesse)
6. **Text Request** — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
   - [View profile](https://www.capterra.com.au/software/167015/text-request)
   - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/167015/1029520/text-request/vs/cisco-finesse)
7. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
   - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/134775/1029520/incontact-call-center-software/vs/cisco-finesse)
8. **Genesys Cloud CX** — 4.3/5 (264 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.com.au/software/21409/genesys-cloud)
   - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/21409/1029520/genesys-cloud/vs/cisco-finesse)
9. **Front** — 4.5/5 (287 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
   - [View profile](https://www.capterra.com.au/software/132901/front)
   - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/132901/1029520/front/vs/cisco-finesse)
10. **Superchat** — 4.8/5 (286 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
    - [View profile](https://www.capterra.com.au/software/210968/superchat)
    - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/210968/1029520/superchat/vs/cisco-finesse)
11. **Bitrix24** — 4.2/5 (997 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
    - [View profile](https://www.capterra.com.au/software/113540/bitrix24)
    - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/113540/1029520/bitrix24/vs/cisco-finesse)
12. **inconnect** — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
    - [View profile](https://www.capterra.com.au/software/164772/omnichannel)
    - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/164772/1029520/omnichannel/vs/cisco-finesse)
13. **Sobot** — 4.9/5 (106 reviews) — Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.
    - [View profile](https://www.capterra.com.au/software/1072329/Sobot)
    - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/1029520/1072329/cisco-finesse/vs/Sobot)
14. **Missive** — 4.9/5 (184 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
    - [View profile](https://www.capterra.com.au/software/152884/missive)
    - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/152884/1029520/missive/vs/cisco-finesse)
15. **Five9** — 4.2/5 (484 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
    - [View profile](https://www.capterra.com.au/software/132405/five9)
    - [Compare vs Cisco Finesse](https://www.capterra.com.au/compare/132405/1029520/five9/vs/cisco-finesse)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.capterra.com.au/directory/33415/contact-center-quality-assurance/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Team Communication Software](https://www.capterra.com.au/directory/31033/team-communication/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/1029520/cisco-finesse)
- [View Product Profile](https://www.capterra.com.au/software/1029520/cisco-finesse)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251267/Cisco-Finesse/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1029520/cisco-finesse> |
| en-AU | <https://www.capterra.com.au/alternatives/1029520/cisco-finesse> |
| en-CA | <https://www.capterra.ca/alternatives/1029520/cisco-finesse> |
| en-GB | <https://www.capterra.co.uk/alternatives/1029520/cisco-finesse> |
| en-IE | <https://www.capterra.ie/alternatives/1029520/cisco-finesse> |
| en-IL | <https://www.capterra.co.il/alternatives/1029520/cisco-finesse> |
| en-IN | <https://www.capterra.in/alternatives/1029520/cisco-finesse> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1029520/cisco-finesse> |
| en-SG | <https://www.capterra.com.sg/alternatives/1029520/cisco-finesse> |
| en-ZA | <https://www.capterra.co.za/alternatives/1029520/cisco-finesse> |

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