---
description: Learn more about eFACiLiTY Helpdesk and Knowledgebase price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eFACiLiTY Helpdesk and Knowledgebase Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [eFACiLiTY Helpdesk and Knowledgebase](/software/1025212/efacility-helpdesk-and-knowledgebase) > [eFACiLiTY Helpdesk and Knowledgebase Alternatives](https://www.capterra.com.au/alternatives/1025212/efacility-helpdesk-and-knowledgebase)

# Alternatives to eFACiLiTY Helpdesk and Knowledgebase

Canonical: https://www.capterra.com.au/alternatives/1025212/efacility-helpdesk-and-knowledgebase

> Explore the top alternatives to eFACiLiTY Helpdesk and Knowledgebase. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (803 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.au/software/132997/freshservice)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/132997/1025212/freshservice/vs/efacility-helpdesk-and-knowledgebase)
2. **HubSpot Service Hub** — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
   - [View profile](https://www.capterra.com.au/software/182476/hubspot-service-hub)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/182476/1025212/hubspot-service-hub/vs/efacility-helpdesk-and-knowledgebase)
3. **Remote Monitoring and Management** — 4.5/5 (461 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
   - [View profile](https://www.capterra.com.au/software/144309/atera)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/144309/1025212/atera/vs/efacility-helpdesk-and-knowledgebase)
4. **Zoho Desk** — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.com.au/software/169505/zoho-desk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/169505/1025212/zoho-desk/vs/efacility-helpdesk-and-knowledgebase)
5. **Freshdesk** — 4.5/5 (3487 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.au/software/124981/freshdesk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/124981/1025212/freshdesk/vs/efacility-helpdesk-and-knowledgebase)
6. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/102188/1025212/liveagent/vs/efacility-helpdesk-and-knowledgebase)
7. **NinjaOne** — 4.7/5 (298 reviews) — Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale.
   - [View profile](https://www.capterra.com.au/software/165889/ninjaone)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/165889/1025212/ninjaone/vs/efacility-helpdesk-and-knowledgebase)
8. **JIRA Service Management** — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.au/software/138769/jira-service-management)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/138769/1025212/jira-service-management/vs/efacility-helpdesk-and-knowledgebase)
9. **LiveChat** — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.com.au/software/62194/livechat)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/62194/1025212/livechat/vs/efacility-helpdesk-and-knowledgebase)
10. **EngageBay CRM** — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
    - [View profile](https://www.capterra.com.au/software/178819/engagebay-marketing)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/178819/1025212/engagebay-marketing/vs/efacility-helpdesk-and-knowledgebase)
11. **EZO EAM** — 4.6/5 (1546 reviews) — Cloud-based EAM software with built-in CMMS that keeps equipment planned, tracked, maintained, and accountable so teams stay job-ready.
    - [View profile](https://www.capterra.com.au/software/124047/ezofficeinventory)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/124047/1025212/ezofficeinventory/vs/efacility-helpdesk-and-knowledgebase)
12. **SysAid** — 4.5/5 (523 reviews) — AI-powered help desk that resolves requests instantly and routes the rest to the right agent.
    - [View profile](https://www.capterra.com.au/software/107225/sysaid)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/107225/1025212/sysaid/vs/efacility-helpdesk-and-knowledgebase)
13. **HelpDesk** — 4.6/5 (183 reviews) — HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
    - [View profile](https://www.capterra.com.au/software/185973/helpdesk)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/185973/1025212/helpdesk/vs/efacility-helpdesk-and-knowledgebase)
14. **Front** — 4.5/5 (292 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
    - [View profile](https://www.capterra.com.au/software/132901/front)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/132901/1025212/front/vs/efacility-helpdesk-and-knowledgebase)
15. **Caspio** — 4.6/5 (249 reviews) — Caspio is an AI platform for building custom business applications, with annually certified HIPAA, SOC 2 Type II, and GDPR compliance.
    - [View profile](https://www.capterra.com.au/software/137206/caspio)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.au/compare/137206/1025212/caspio/vs/efacility-helpdesk-and-knowledgebase)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/1025212/efacility-helpdesk-and-knowledgebase)
- [View Product Profile](https://www.capterra.com.au/software/1025212/efacility-helpdesk-and-knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246540/eFACiLiTY-Helpdesk-and-Knowledgebase/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-AU | <https://www.capterra.com.au/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-CA | <https://www.capterra.ca/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-GB | <https://www.capterra.co.uk/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IE | <https://www.capterra.ie/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IL | <https://www.capterra.co.il/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IN | <https://www.capterra.in/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-SG | <https://www.capterra.com.sg/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-ZA | <https://www.capterra.co.za/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |

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