---
description: Learn more about Personalized Agent Intelligent Routing (PAIR) price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Personalized Agent Intelligent Routing (PAIR) Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Personalized Agent Intelligent Routing (PAIR)](/software/1024966/ai-mediated-conversations-ai-mc) > [Personalized Agent Intelligent Routing (PAIR) Alternatives](https://www.capterra.com.au/alternatives/1024966/ai-mediated-conversations-ai-mc)

# Alternatives to Personalized Agent Intelligent Routing (PAIR)

Canonical: https://www.capterra.com.au/alternatives/1024966/ai-mediated-conversations-ai-mc

> Explore the top alternatives to Personalized Agent Intelligent Routing (PAIR). Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk Talk is a call center tool built right into our help desk software.
   - [View profile](https://www.capterra.com.au/software/164283/zendesk)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/164283/1024966/zendesk/vs/ai-mediated-conversations-ai-mc)
2. **Aircall** — 4.2/5 (459 reviews) — Stop wasting your team's precious call time doing something an IVR menu can handle better.
   - [View profile](https://www.capterra.com.au/software/144486/aircall)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/144486/1024966/aircall/vs/ai-mediated-conversations-ai-mc)
3. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control.
   - [View profile](https://www.capterra.com.au/software/21409/genesys-cloud)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/21409/1024966/genesys-cloud/vs/ai-mediated-conversations-ai-mc)
4. **Dialpad** — 4.2/5 (562 reviews) — Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings \& video on any device.
   - [View profile](https://www.capterra.com.au/software/190976/dialpad-sell)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/190976/1024966/dialpad-sell/vs/ai-mediated-conversations-ai-mc)
5. **Sparrow** — 5.0/5 (4 reviews) — Conversational AI Omnichannel Helpdesk Management Sales CRM Debt Collection Sentiment Analysis Customer 360 Seamless Integration
   - [View profile](https://www.capterra.com.au/software/217419/sparrow)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/217419/1024966/sparrow/vs/ai-mediated-conversations-ai-mc)
6. **LiveAgent** — 4.7/5 (1776 reviews) — Award-winning help desk, call center and IVR software, easy to use from the start. Try it with a free 1-month trial.
   - [View profile](https://www.capterra.com.au/software/102188/liveagent)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/102188/1024966/liveagent/vs/ai-mediated-conversations-ai-mc)
7. **CloudTalk** — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
   - [View profile](https://www.capterra.com.au/software/182004/cloudtalk)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/182004/1024966/cloudtalk/vs/ai-mediated-conversations-ai-mc)
8. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/134775/1024966/incontact-call-center-software/vs/ai-mediated-conversations-ai-mc)
9. **Diabolocom** — 4.9/5 (9 reviews) — As a telecom operator and cloud software vendor, we empower Customer Service \& Sales teams to effectively handle all interactions.
   - [View profile](https://www.capterra.com.au/software/181150/diabolocom)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/181150/1024966/diabolocom/vs/ai-mediated-conversations-ai-mc)
10. **MaxContact** — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
    - [View profile](https://www.capterra.com.au/software/156506/maxcontact)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/156506/1024966/maxcontact/vs/ai-mediated-conversations-ai-mc)
11. **Eloquant** — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
    - [View profile](https://www.capterra.com.au/software/1022365/eloquant)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/1022365/1024966/eloquant/vs/ai-mediated-conversations-ai-mc)
12. **Odigo** — 4.0/5 (3 reviews) — A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries
    - [View profile](https://www.capterra.com.au/software/196966/odigo)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/196966/1024966/odigo/vs/ai-mediated-conversations-ai-mc)
13. **BeInContact** — 4.4/5 (14 reviews) — BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.
    - [View profile](https://www.capterra.com.au/software/1020496/beincontact)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/1020496/1024966/beincontact/vs/ai-mediated-conversations-ai-mc)
14. **DialedIn CCaaS** — 4.8/5 (319 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
    - [View profile](https://www.capterra.com.au/software/29589/callcenternow)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/29589/1024966/callcenternow/vs/ai-mediated-conversations-ai-mc)
15. **Readymode** — 4.6/5 (142 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
    - [View profile](https://www.capterra.com.au/software/136728/Readymode)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com.au/compare/136728/1024966/Readymode/vs/ai-mediated-conversations-ai-mc)

## Related Categories

- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software)

## Links

- [View on Capterra](https://www.capterra.com.au/alternatives/1024966/ai-mediated-conversations-ai-mc)
- [View Product Profile](https://www.capterra.com.au/software/1024966/ai-mediated-conversations-ai-mc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246241/AI-Mediated-Conversations-AI-MC/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-AU | <https://www.capterra.com.au/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-CA | <https://www.capterra.ca/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-GB | <https://www.capterra.co.uk/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-IE | <https://www.capterra.ie/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-IL | <https://www.capterra.co.il/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-IN | <https://www.capterra.in/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-SG | <https://www.capterra.com.sg/alternatives/1024966/ai-mediated-conversations-ai-mc> |
| en-ZA | <https://www.capterra.co.za/alternatives/1024966/ai-mediated-conversations-ai-mc> |

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